US 11,082,465 B1Granted

Intelligent detection and automatic correction of erroneous audio settings in a video conference

AssigneeAvaya Management L.P.

InventorsDavid Chavez, Pushkar Yashavant Deole, Sandesh Chopdekar, Navin Daga

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Abstract

Systems, methods, and software to provide intelligent detection and automatic correction of erroneous audio settings in a video conference. Electronic conferences can often be the source of frustration and wasted resources as participants may be forced to contend with extraneous sounds, such as background/ambient noises, or conversations not intended for the conference, provided by an endpoint that should be muted. Similarly, participants may speak with the intention of providing their speech to the conference while their associated endpoint is muted. As a result, the conference may be awkward and lack a productive flow while endpoints are erroneously muted or non-muted. By intelligently processing at least the video portion of a video conference, endpoints/participants may be prompted to mute/unmute or automatically muted/unmuted.

Claims20

Dependent claims

A video conference server, comprising:

a network interface to a network;
a storage component comprising a non-transitory storage device;
a processor, comprising at least one microprocessor;
and
wherein the processor, upon accessing machine-executable instructions, is caused to:
broadcast conference content, via the network, to each of a plurality of endpoints, wherein the broadcasted conference content comprises an audio portion and a video portion received from each of the plurality of endpoints;
process at least the video portion from at least one endpoint to determine whether a corresponding audio portion is extraneous to the broadcasted conference content and determine a confidence score associated with the determination whether the corresponding audio portion is extraneous to the broadcasted conference content, wherein the confidence score is based on analysis of the video portion and at least one of natural language processing and/or analysis of the audio portion;
and
upon determining that the corresponding audio portion is extraneous to the broadcasted conference content, execute a muting action to exclude the corresponding audio portion from the broadcasted conference content.

6 more elements

A method of unmuting an endpoint in a video conference, the method comprising:

broadcasting conference content to each of a plurality of endpoints, wherein the broadcasted conference content comprises an audio portion and a video portion received from each of the plurality of endpoints;
processing at least the video portion from at least one endpoint to determine whether the at least one endpoint is unintentionally muted and determine a confidence score associated with the determination whether the at least one endpoint is unintentionally muted, wherein the confidence score is based on analysis of the video portion from the at least one endpoint and at least one of natural language processing and/or analysis of the audio portion from the at least one endpoint;
and
upon determining that the at least one endpoint may be unintentionally muted, executing signaling to the unintentionally muted at least one endpoint to prompt a participant associated with the unintentionally muted at least one endpoint to unmute their audio.

1 more element

Dependencies are inferred from the claim text.