Semi-automatic communication using chatbot and consultant device
AssigneeKakao Corp.
InventorsUi Chung Chung, No Suk Myung, Ji Soo Hwang
Life of this patent
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Abstract
A method for providing semi-automatic communication using a chatbot and a consultant device includes receiving, from a messenger server, a message input to an instant messaging application of a user device; determining a reliability for an automatic answer message made by the chatbot to answer the message; and transmitting the automatic answer message to the user device through the messenger server if the reliability is determined higher than a predetermined level, or enabling the consultant device to transmit a manual answer to the message if the reliability is determined lower than the predetermined level. The reliability is calculated based on a result of analysis for the message.
Claims18
A method for providing semi-automatic communication using a chatbot and a consultant device, comprising:
- receiving, from a messenger server, a message input to an instant messaging application of a user device;
- calculating a reliability for an automatic answer message for the user device made by the chatbot to answer the message;
- transmitting the automatic answer message to the user device through the messenger server if the reliability is calculated to be higher than a predetermined level,
- wherein the transmitting includes searching for an automatic answer message stored as matched with a pre-registered message;
- providing the consultant device with information about chats between the user device and the chatbot before the automatic answer message was transmitted;
- and
- transmitting a request to the consultant device to provide a manual answer to the message if the reliability is calculated to be lower than the predetermined level,
- wherein the reliability is calculated based on a result of analysis for the message.
A semi-automatic communication providing server using a chatbot and a consultant device, comprising:
- a message receiving unit that receives, from a messenger server, a message input to an instant messaging application of a user device;
- a reliability determination unit that calculates a reliability for an automatic answer message made by the chatbot to answer the message;
- and
- an answer providing unit configured to:
- search for an automatic answer message stored as matched with a pre-registered message,
- transmit the automatic answer message to the user device through the messenger server if the reliability is calculated to be higher than a predetermined level,
- provide a consultant device with information about chats between the user device and the chatbot before the automatic answer was transmitted, and
- enable the consultant device to transmit a manual answer to the message if the reliability is calculated to be lower than the predetermined level,
- wherein the reliability is calculated based on a result of analysis for the message.
Dependencies are inferred from the claim text.