Service provider support platform
AssigneeAccenture Global Solutions Limited
InventorsEric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera
Life of this patent
Estimating the term…
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
Claims18
A computer-implemented method comprising:
- determining, for each of multiple support devices that detect a broadcast by a mobile computing device of a customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information that indicates a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and that indicates a prior request of the customer;
- determining, based on the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices and the prior request of the customer, that the customer is approaching a particular person and that the customer likely intends the particular person to perform a particular action;
- and
- providing, to a particular support device used by the particular person and based on the particular action that the customer is determined to likely intend the particular person to perform, information regarding the customer that helps the person perform the particular action for the customer.
A system comprising:
- one or more computers and one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising:
- determining, for each of multiple support devices that detect a broadcast by a mobile computing device of a customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information that indicates a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and that indicates a prior request of the customer;
- determining, based on the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices and the prior request of the customer, that the customer is approaching a particular person and that the customer likely intends the particular person to perform a particular action;
- and
- providing, to a particular support device used by the particular person and based on the particular action that the customer is determined to likely intend the particular person to perform, information regarding the customer that helps the person perform the particular action for the customer.
A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:
- determining, for each of multiple support devices that detect a broadcast by a mobile computing device of a customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information that indicates a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and that indicates a prior request of the customer;
- determining, based on the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices and the prior request of the customer, that the customer is approaching a particular person and that the customer likely intends the particular person to perform a particular action;
- and
- providing, to a particular support device used by the particular person and based on the particular action that the customer is determined to likely intend the particular person to perform, information regarding the customer that helps the person perform the particular action for the customer.
Dependencies are inferred from the claim text.