Programmatically determining location information in connection with a transport service

A non-transitory computer readable medium storing instructions that, when executed by one or more processors of a computing system, cause the computing system to:

• communicate, over one or more networks, with a mobile device of a service provider to receive location data;
• monitor, from the location data, a location of the mobile device over a duration that follows the service provider being assigned to a service request, the duration including a time period during which the service provider operates a vehicle in traveling towards a pickup location of the service request;
• based on monitoring the location data, whether the service provider has failed to correctly indicate when a transport service for the service request began;
• and
• in response to determining that the service provider has not correctly indicated when the transport service begun, cause a service application running on the mobile device to prompt the service provider to enter input to identify a start location where the transport service began.

A method comprising:

• communicating, over one or more networks, with a mobile device of a service provider to receive location data;
• monitoring, from the location data, a location of the mobile device over a duration that follows the service provider being assigned to a service request, the duration including a time period during which the service provider operates a vehicle in traveling towards a pickup location of the service request;
• based on monitoring the location data, whether the service provider has failed to correctly indicate when a transport service for the service request began;
• and
• in response to determining that the service provider has not correctly indicated when the transport service begun, causing a service application running on the mobile device to prompt the service provider to enter input to identify a start location where the transport service began.