System and method for unified product recalls analytics and notification platform
AssigneeHadasoft, LLC
InventorMostafa Elzoghbi
Life of this patent
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Abstract
The invention is a platform that defines a new way and method of notifying and connecting a customer to a business with a recalled product and accelerating the refund, replacement or the fix of the product to the customer. The invention comprises processed data algorithms and techniques along with new extensions that integrate with existing systems or software. The platform facilitates the communication between users and manufacturers to provide customers with their refund, fix or replacement for defective products through a resolution center.
Claims20
A self-executing computer implemented system for product recall management utilizing internet communication comprising:
- (a) one or more databases storing:
- product recall information associated with recalled products;
- supplier information associated with a plurality of products, and customer ownership or purchase interest information associated with a plurality of products, said information being stored in a platform data structured format which associates the recall information, the supplier information and the customer ownership or purchase interest information with specific products and wherein supplier information associated with a plurality of particular products stored in the platform data structured format is referred to as a supplier product profile and customer ownership or purchase interest information associated with a plurality of products stored in the platform data structured format is referred to as a customer's product ownership profile;
- (b) a plurality of software modules residing in said computer implemented system operating as hereinafter provided;
- (c) an application programming interface communicating with (i) said plurality of software modules, (ii) a plurality of external domains, and (iii) a plurality of customers and suppliers,
- wherein said plurality of software modules residing in said computer system operate to:
- (iv) spontaneously download recall information relating to recalled products from a plurality of government agency data sources or manufacturer's data sources over the internet in an unstructured or semi-structured data format;
- and
- (v) spontaneously transform the recall information relating to recalled products received from government agency data sources or manufacturer's data sources in an unstructured or semi-structured format to said platform data structured format;
- and
- (vi) spontaneously identify one or more additional data elements in a recalled product profile absent from the recall information received from government agency data sources or manufacturer's data sources associated with particular recalled products;
- and
- (vii) spontaneously communicate with a plurality of eCommerce services and obtain one or more additional data elements in a recalled product profile absent from the recall information received from government agency data sources or manufacturer's data sources identified in step (vi) with respect to particular recalled products, the data elements thus obtained being referred to as supplemental product data elements;
- and
- (viii) spontaneously supplement the recall information relating to particular products received from government agency data sources or manufacturer's data sources with supplemental product data elements obtained in step (vii) to provide combined recall information relating to particular products and save the combined product recall information in said platform data structured format in said one or more databases;
- and wherein further said plurality of software modules residing in said computer system spontaneously operate to perform at least one of (ix) and (x);
- (ix) spontaneously compare combined recall information of step (viii) relating to products in the one or more databases with customer's product ownership profiles residing in said one or databases and upon a match between a product identified in the combined recall information relating to products and a product identified in the customer's product ownership profile, notify a customer that a particular product in its customer ownership product profile is a recalled product wherein the notification optionally includes at least one supplemental product data element automatically obtained in step (vii);
- or
- (x) spontaneously compare the combined recall information of step (viii) with a supplier's product profile and customer product ownership profiles stored on said one or more databases and upon a match among a recalled product, a product identified in the supplier's product profile and a product identified in customer's product ownership profile, notify the supplier of a recalled product with identifying information as to customers with the recalled product in their product ownership profile.
Dependencies are inferred from the claim text.