System and method for automated chatbots

An automated chatbot system, comprising:

• at least one processor in communication with a transaction processing system, the at least one processor programmed and/or configured to:
• generate at least one graphical user interface comprising a plurality of selectable options corresponding to a plurality of chatbot options;
• receive a plurality of selections from at least a subset of the plurality of chatbot options;
• associate, in a database of the transaction processing system, the plurality of selections with at least one issuer identifier;
• receive, from a chatbot system, a request message comprising the at least one issuer identifier;
• identifying, with the at least one processor of the transaction processing system, an issuer system of a plurality of issuer systems based on the at least one issuer identifier:
• in response to receiving the request message, perform at least one action by communicating with the issuer system, the at least one action comprising:
• flagging an account for travel, report a stolen payment device, report a lost payment device, transfer funds, link accounts, enable notifications, disable notifications, configure an alert, or any combination thereof;
• generate a response message comprising transaction data based on the request message and at least one chatbot option corresponding to at least one selection of the plurality of selections associated with the at least one issuer identifier;
• and
• communicate the response message to the chatbot system.

A computer program product for implementing an automated chatbot, comprising at least one non-transitory computer-readable medium including program instructions that, when executed by at least one processor, cause the at least one processor to:

• generate at least one graphical user interface comprising a plurality of selectable options corresponding to a plurality of chatbot options;
• receive a plurality of selections from at least a subset of the plurality of chatbot options;
• associate, in a database, the plurality of selections with at least one identifier;
• receive, from a chatbot system, a request message comprising the at least one identifier;
• identifying, with the at least one processor of the transaction processing system, an issuer system of a plurality of issuer systems based on the at least one issuer identifier:
• in response to receiving the request message, perform at least one action by communicating with the issuer system, the at least one action comprising:
• flagging an account for travel, report a stolen payment device, report a lost payment device, transfer funds, link accounts, enable notifications, disable notifications, configure an alert, or any combination thereof;
• generate a response message comprising transaction data based on the request message and at least one chatbot option corresponding to at least one selection of the plurality of selections associated with the at least one identifier;
• and
• communicate the response message to the chatbot system.