System and method for automated responses to information needs on websites
AssigneeLeaf Group Ltd.
InventorDavid M. Yehaskel
Life of this patent
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Abstract
Systems and methods are provided to automatically respond to questions on websites. An electronic communication comprising words is received over a network. In some embodiments, the electronic communication could comprise a message posted by a user on a social networking website. The words of the electronic communication are matched to words in prior search queries, where the prior search queries are associated with online content. A reply is then returned in response to the electronic communication. The reply comprises a representation of the online content, for example, a URL linking to the online content.
Claims18
A method comprising:
- receiving, over a network, an electronic communication comprising an explicit question by a user;
- matching, using a computing device, the electronic communication to words in prior search queries that have been previously stored, wherein the prior search queries are associated with online content;
- verifying that the electronic communication does not comprise content to be filtered out;
- and
- returning, over the network, a reply to the electronic communication, the reply comprising a representation of the online content.
A non-transitory machine readable media embodying instructions, the instructions causing a data processing system to perform a m ethod, the method comprising:
- receiving, over a network, an electronic communication comprising an explicit question by a user;
- matching, using a computing device, the electronic communication to words in prior search queries that have been previously stored, wherein the prior search queries are associated with online content;
- verifying that the electronic communication does not comprise content to be filtered out;
- and
- returning, over the network, a reply to the electronic communication, the reply comprising a representation of the online content.
A computer system comprising:
- a memory;
- and
- at least one processor coupled to the memory to:
- receive, over a network, an electronic communication comprising an explicit question by a user;
- match the electronic communication to words in prior search queries that have been previously stored, wherein the prior search queries are associated with online content;
- verifying that the electronic communication does not comprise content to be filtered out;
- and
- return, over the network, a reply to the electronic communication, the reply comprising a representation of the online content.
Dependencies are inferred from the claim text.