Integrated agent player-client management system and method with automated event trigger initiated communications

A system providing a user integrated player-client management service to a plurality of mobile devices each of a different system user with an integrated player-client management service having enhanced and automated enabled point-to-point communications between a system user and a player-client defined by the system user, the system comprising:

• a remote device host server having a processor, a memory storing a player-client data, player client reporting parameters, player client communication action triggers, and a player client profile for each of the plurality of player-clients,
• storing a plurality of system users and system user profiles and user resource managers (URM) for each system user,
• communicating via a system user application interface to a plurality of remotely situated User Resource Manager (URM) applications each being associated with a different system user and communicatively communicating with a plurality of wireless mobile computing devices having URM installed thereon and each being associated with one of the system users,
• communicating via a content interface with a plurality of content servers providing content services and receiving instant player-client data in near real time to a player-client event, receiving from one or more content servers player-client data for each of the plurality of player-clients and communicating with the plurality of wireless mobile computing devices of the system users, providing over the system user application interface to each URM a plurality of player-client reporting profiles for the particular system user, the player-client reporting profile being for a different player-client previously selected by the system user and having one or more player-client reporting parameters;
• receiving from the content server player-client data associated with at least one of the player-client reporting parameters of a particular one of the player-clients that includes at least near real-time player-client reporting data identifying an activity or event in near real-time to which the particular player-client is participating;
• transmitting to the wireless mobile computing device at least a portion of the received player-client reporting data as instant player-client data in near real-time to the URM with which the player-client profile is associated;
• providing to the wireless mobile computing device a plurality of player-client profiles;
• transmitting to the wireless mobile computing device at least a portion of the player-client profile for each player-client as the player-client reporting profile including the one or more player-client reporting parameters;
• receiving from the wireless mobile computing device in response to the transmitting, a request for updated instant player-client data;
• updating, in response to the received request for instant player-client data, the player-client profile with the instant player-client data;
• comparing the received instant player-client data with a player-client communication action trigger defined in the player-client profile;
• detecting in at least near real time an occurrence of a communication action event responsive to the comparing;
• and
• generating to the wireless mobile computing device an instruction, in response to the detecting, an alert action communication instruction providing an indication on the mobile computing device that the resource action event was detected, the instruction including a communication prompt on the wireless mobile computing device notifying the system user that the occurrence detection was made and enabling the system user for automatically initiating a communication to the action communication address of the player-client.

A system providing a user integrated player-client management service to a plurality of mobile devices each of a different system user with an integrated player-client management service having enhanced and automated enabled point-to-point communications between a system user and a player-client defined by the system user, the system comprising:

• a remote device having a system user interface application communicatively interfacing to a plurality of remotely situated User Resource Manager (URM) applications each being associated with a different system user, and a content services interface communicating with one or more content servers with each content server providing player-client data that includes instant player-client data in real time or near real time to a player-client event, the system user interface receiving from one of the URMs a plurality of player-client reporting profiles for a particular system user, each player-client reporting profile for a system user being for a different selected player-client of the system user and having one or more player-client reporting parameters, the content services interface receiving from the content server player-client data associated with at least one of the player-client reporting parameters of a particular one of the player-clients which includes player-client reporting data in at least near real time identifying an activity or event to which the particular player-client is participating, the system user interface transmitting at least a portion of the received player-client reporting data as instant player-client data in at least near real-time to the URM with which the player-client profile is associated;
• wherein the remote device being a centralized resource system (CRS) back office server for the URM providing URM application updates, support and business functionality, the remote device having player-client data acquisition manager defining the content services interface for subscribing to or obtaining the player-client reporting data from at least one of the content servers, the player-client data acquisition manager identifying the player-client reporting data and creating therefrom the instant player-client data as a function of the received player-client reporting parameters, and the remote device includes a communication system interface for interfacing with a website or communication services server selected from the group consisting of an instant messaging server, a text messaging server, a chat, an email server, a voice telephone call server, a social networking server, and a web site server,
• and wherein the alert action instruction of the URM includes an automated communication prompt on the mobile computing device enabling the system user to automatically initiate a communication from the mobile computing device of the system user to the player-client within the URM by communicating through the communication interface to the remote device and as established by the communication system interface of the remote device.