System and method for providing a telematics service using third-party authentication

A communication system for providing a telematics service using a third-party authentication, comprising:

• a vehicle having a telematics system comprising a telematics module having a navigation unit;
• a call center having at least one call center data base containing a set of client information accessible by a cloud-based application;
• a call center navigation subsystem configured to selectively wirelessly deliver navigation directions to the telematics module;
• the cloud-based application having an application programing interface (API) that is configured to selectively instruct the call center navigation subsystem to deliver the navigation directions to the telematics module;
• and
• a third-party service provider having access to the cloud-based application to initiate the API to instruct the call center navigation subsystem to deliver the navigation directions;
• and
• wherein the call center includes a call center telecommunication computer configured to generate a random password for a client and to upload the random password to the cloud-based application for authentication by the third-party provider,
• wherein the cloud-based application includes a webpage configured to accept an entry, by the third-party provider, of the random password obtained from the client for authentication to acquire access to the set of client information, and
• wherein the webpage is further configured to accept an entry, by the third-party provider, of a client personal identification number (PIN) obtained from the client to initiate the API to instruct the navigation subsystem to deliver the navigation directions.

A method for using a telematics system for providing a concierge service and a download of navigation instructions, comprising:

• receiving a request for the navigation instructions, by a call center, from a client using the telematics system;
• inquiring, by the call center, if the client requires concierge services;
• (i) if the client does not require concierge services then the call center initiates download of the navigation instructions from a call center navigation subsystem to the telematics system;
• and
• (ii) if the client does require concierge services then:
• the call center provides the client with a randomly generated password and transfers the client to a third-party service provider,
• the third-party service provider obtains the password from the client and enters the password to a cloud-based application for authentication to retrieve a set of client information from a call center database for providing the concierge service,
• the third-party service provider request a personal identification number (PIN) from the client, and the third-party service provider enters the PIN into the cloud-based application to initiate an application programing interface (API) to instruct the call center navigation subsystem to download the navigation instructions to the telematics system.