Operation for multiple chat bots operation in organization

A method of managing operations of a chat bot, the method comprising:

• receiving a first chat content from a first chat session;
• acquiring data of a status of an instrumented server of a user;
• identifying an entity in the first chat session using the acquired data, wherein the user belongs to the entity;
• determining a first context for the first chat content using the status of the instrumented server of the user and the entity to which the user belongs;
• generating, based at least on the first context, a first context file from a plurality of context files previously provided by the entity, wherein the first context file comprises a function for accessing an executable, external resource;
• determining, based at least on the first chat content and the first context file, a first action for the chat bot, wherein determining the first action for the chat bot comprises parsing the first context file;
• and
• executing the first action.

One or more computer storage devices having computer-executable instructions stored thereon for managing operations of a chat bot, which, on execution by a computer, cause the computer to perform operations comprising:

• receiving a first chat content from a first chat session;
• acquiring data of a status of an instrumented server of a user;
• identifying an entity in the first chat session using the acquired data, wherein the user belongs to the entity;
• determining a first context for the first chat content using the status of the instrumented server of the user and the entity to which the user belongs;
• generating, based at least on the first context, a first context file from a plurality of context files previously provided by the entity, wherein the first context file comprises a function for accessing an executable, external resource;
• determining, based at least on the first chat content and the first context file, a first action for the chat bot, wherein determining the first action for the chat bot comprises parsing the first context file;
• executing the first action, wherein executing the first action comprises:
• executing the function;
• and
• reporting a result of executing the function to the first chat session;
• generating, based at least on a second context, a second context file;
• receiving the second context file;
• adding the second context file to the plurality of context files;
• receiving a second chat content from a second chat session, different than the first chat session;
• determining the second context for the second chat content, the second context different than the first context;
• selecting, based at least on the second context, the second context file from the plurality of context files, the second context file different than the first context file;
• determining, based at least on the second chat content and the second context file, a second action for the chat bot, wherein determining the second action for the chat bot comprises parsing the second context file;
• executing the second action, wherein executing the second action comprises:
• controlling a data acquisition sensor to collect data;
• and
• reporting the collected data to the second chat session.