Data communication routing architecture based on time zone and reconfiguration

A method, comprising:

• routing data communications to and from a plurality of data communications stations, each data communications station having a respective identifier;
• and
• using a processing circuit, for each data communication routed by a communications routing circuit for a client entity in which a time-zone routing feature is applied, to:
• determine, in response to receipt of a data communication intended for a respective one of the plurality of data communications stations and occurring in a window of time corresponding to a time zone change, a geographic location of the respective data communications station;
• identify the time zone change and a respective set of routing functions in a policy associated with the respective data communications station, based on a time zone of the geographic location;
• and
• route the data communication directly to the respective data communications station if the window of time associated with the data communication is not a disruptive time as indicated in the respective set of routing functions associated with the respective data communications station, and if the window of time associated with the data communication is a disruptive time:
• use a virtual assistant to effect text communications in response to the data communication, and
• determine from the policy whether a specific nature or topic associated with the data communication requires that the data communication is to be sent directly to the respective data communications station regardless of the window of time.

A data-communications server, comprising:

• a communications routing circuit to receive and route data communications to a plurality of data communications stations, each data communications station having a respective identifier;
• and
• a processing circuit-to log data communications routed by the communications routing circuit and for each data communication routed by the communications routing circuit for a client entity in which a time-zone routing feature is applied:
• determine, in response to receipt of a data communication intended for a respective one of the plurality of data communications stations, a geographic location of the respective data communications station;
• using a respective set of routing functions in a policy associated with the data communications station, determine whether the data communication is permissible or impermissible based on a time zone of the geographic location of the data communications station at a time of the data communication;
• route the data communication based on the time zone of the data communications station, and according to the respective set of routing functions associated with the data communications station;
• and
• wherein the processing circuit is to identify a topic of and a sentiment of the data communication, determine a local time at which the data communication is received by data communications station, and the processing circuit is to route the data communication based on the determined local time, an importance indicator for the identified topic of the data communication, the identified sentiment of the data communication, and according to the respective set of routing functions associated with the data communications station.