Service request method and system using local server

A service request system comprising:

• one or more call bell devices configured to transmit service request information in response to a customer's input;
• a first gateway device configured to be connectable to a service server over an Internet communication network and a local server over a local area wireless communication, the first gateway device configured to receive the service request information of the one or more call bell devices through the local area wireless communication;
• the service server configured to be connectable to the first gateway device and one or more staff terminals over the Internet communication network;
• the one or more staff terminals connected to the service server over the Internet communication network connected to the local server over the local area wireless communication, and configured to receive the service request information of the one or more call bell devices from the service server through the Internet communication network;
• the local server connected to the first gateway device and the one or more staff terminals over the local area wireless communication,
• wherein:
• the local server is configured to check whether the first gateway device is connected with the service server through the Internet communication network or is disconnected from the Internet communication network and, in an offline state that the first gateway device is disconnected from the Internet communication network and is unable to be connected with the service server, receive the service request information of the one or more call bell devices from the first gateway device and transmit the service request information of the one or more call bell devices received from the first gateway device to the one or more staff terminals through the local area wireless communication,
• the first gateway device is configured to, in an online state that the first gateway device is connected with the service server through the Internet communication network, transmit the service request information to the service server, with which the first gateway device is connected through the Internet communication network, through the Internet communication network, and
• the service server is configured to, in the online state that the first gateway device is connected with the service server through the Internet communication network, receive the service request information from the first gateway device through the Internet communication network and transmit the service request information to the one or more staff terminals corresponding to a table included in the service request information through the Internet communication network.

A service request system comprising:

• one or more call bell devices which are provided for each table in a store, have buttons indicating call reasons, orders and requests to be selected by a customer, and are configured to generate call information according to a table number and a button selected by the customer among the buttons;
• a gateway device configured to receive the call information from the one or more call bell devices;
• a local server connected to the gateway device and the one or more call bell devices over a local area wireless communication;
• and
• a staff terminal connected to the local server through the local area wireless communication and connected to the service server through the Internet communication network, the staff terminal, and configured to receive the call information and display call service information corresponding to the received call information,
• wherein:
• the local server is configured to check whether the gateway device is connected with the service server through the Internet communication network or is disconnected from the Internet communication network and, in an offline state that the gateway device is disconnected from the Internet communication network and is unable to be connected with the service server, receive the call information of the one or more call bell devices from the gateway device and transmit the call information of the one or more call bell devices received from the gateway device to the staff terminal through the local area wireless communication,
• the gateway device is configured to, in an online state that the gateway device is connected with the service server through the Internet communication network, transmit the call information to the service server, with which the gateway device is connected through the Internet communication network, through the Internet communication network, and
• the service server is configured to, in the online state that the gateway device is connected with the service server through the Internet communication network, receive the call information from the gateway device through the Internet communication network and transmit the call information to the staff terminal corresponding to a table included in the call information through the Internet communication network.