Simulated customer application experiences for customer support via emulators

A network device, comprising:

• at least one processor;
• a network interface;
• a storage device coupled to at least one processor;
• and
• software instructions stored in the storage device, wherein execution of the software instructions by the at least one processor configures the network device to perform:
• receiving a request for help troubleshooting an application on a first user device;
• receiving configuration settings of the application;
• instantiating, using the received configuration settings, a copy of the application within an emulation environment that comprises a virtual representation of the first user device;
• running the copy of the application with the received configuration settings within the emulation environment;
• and
• providing feedback to the first user device based on the running.

A computer readable storage medium comprising instructions that, when executed by at least one processor, cause the at least one processor to perform:

• receiving a request for help troubleshooting an application on a first user device;
• receiving configuration settings of the application;
• instantiating, using the received configuration settings, a copy of the application within an emulation environment that comprises a virtual representation of the first user device;
• running the copy of the application with the received configuration settings within the emulation environment;
• and
• providing feedback to the first user device based on the running.