Systems and methods for sizing modular routing applications

A method for allocating resources to a contact center, the method comprising:

• receiving, by a processor, configuration data for configuring a contact center, the configuration data including configuration parameters defining a plurality of modules, each of the plurality of modules being configured to provide a discrete function relating to contact center operation, wherein the configuration parameters for a first module of the plurality of modules includes identification of a second module of the plurality of modules linked to the first module to control the first module to perform a first discrete function on an interaction and to control the second module to perform a successive second discrete function on the interaction after the performance of the first discrete function on the interaction by the first module, wherein the plurality of modules are linked according to a routing strategy;
• receiving, by the processor, a predicted load of interactions to be processed by the contact center;
• computing, by the processor, based on the predicted load on the contact center, a first resource requirement of the first module;
• computing, by the processor, based on the predicted load on the contact center, a first output load of the first module;
• computing, by the processor, a second resource requirement of the second module based on the first output load of the first module;
• and
• allocating, by the processor, contact center resources to the first module and the second module in accordance with the first resource requirement and the second resource requirement requirement;
• wherein the computing the first resource requirement comprises:
• loading a first sizing calculator associated with the first module;
• and
• supplying the configuration parameters of the first module and the predicted load to the first sizing calculator to calculate the first resource requirement;
• wherein the computing the second resource requirement comprises:
• loading a second sizing calculator associated with the second module, the second sizing calculator being different from the first sizing calculator;
• and
• supplying the configuration parameters of the second module and the first output load to the second sizing calculator to calculate the second resource requirement.