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US 10,964,199 B2Granted
AI-based monitoring system for reducing a false alarm notification to a call center
AssigneeInstant Care, Inc.
InventorsRichard Allen Darling, Fong-Min Chang, Chih-Cheng Tai
Life of this patent
Estimating the term…
Abstract
Methods of and devices for automatically reducing and/or eliminating false alarms to the call centers are disclosed. The method of reducing a false alarm notification to a call center can comprise receiving a triggered event notification on a mobile device, requesting a user to unlock the mobile device, and requesting the user to confirm a triggered alarm or dismiss the trigger notification using the mobile device using a non-GUI based user interface.
Claims6
A system for reducing a false alarm notification to a call center comprising:
- a) a security system configured to send a triggered event notification to a mobile device, wherein the mobile device is configured to filter out a falsely triggered event notification before the triggered event notification is transmitted to a call center as a verified triggered event notification, wherein the triggered event notification is degraded from a by-default urgent level to a precautionary level by an AI-based monitoring system when a current potential risk level evaluated by the AI-based monitoring system fails to exceed a predetermined threshold;
- and
- b) a call center configured to receive the verified triggered event notification from the mobile device.
Dependencies are inferred from the claim text.