Multiple party call acknowledgement
AssigneeInternational Business Machines Corporation
InventorsLisa Seacat DeLuca, Jeremy A. Greenberger, Dana L. Price
Life of this patent
Estimating the term…
Abstract
Disclosed embodiments provide improved communication between a caller and multiple parties. A caller performs a call spray operation on a group of contacts using an electronic communication device such as a mobile telephone. The call spray operation attempts to contact an electronic device associated with each contact in the group of contacts. If one of the contacts answers and is deemed to be a live user, then the remaining contacts that did not answer each receive a message on their associated electronic device indicating which of the contacts answered the caller with a live user. In this way, a group of people can be conveniently contacted and kept up to date with the status of the communication with the caller.
Claims20
A computer-implemented method for performing a multiple party call acknowledgement, comprising:
- receiving a plurality of contacts on a call processing system from an electronic device of a caller;
- initiating a connection attempt to each of the plurality of contacts with the call processing system;
- connecting with an electronic device of a live user associated with one contact of the plurality of contacts such that the live user and the caller may have a conversation;
- configuring a call spray event notification in response to the connecting;
- and
- sending a message, comprising the call spray event notification, to each of the plurality of contacts for which a connection is not established, wherein the message includes a transcript including conversation with the live user and the caller.
An electronic communication device comprising:
- a processor;
- a memory coupled to the processor, the memory containing instructions, that when executed by the processor, perform the steps of:
- receiving a plurality of contacts on a call processing system from an electronic device of a caller;
- initiating a connection attempt to each of the plurality of contacts with the call processing system;
- connecting with an electronic device of a live user associated with one contact of the plurality of contacts such that the live user and the caller may have a conversation;
- configuring a call spray event notification in response to the connecting;
- and
- sending a message, comprising the call spray event notification, to each of the plurality of contacts for which a connection is not established, wherein the message includes a transcript including conversation with the live user and the caller.
A computer program product for performing a multiple party call acknowledgement, for an electronic computing device comprising a computer readable hardware storage device having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic computing device to:
- receive a plurality of contacts on a call processing system from an electronic device of a caller;
- initiate a connection attempt to each of the plurality of contacts with the call processing system;
- connect with an electronic device of a live user associated with one contact of the plurality of contacts such that the live user and the caller may have a conversation;
- configure a call spray event notification in response to the connecting;
- and
- send a message, comprising the call spray event notification, to each of the plurality of contacts for which a connection is not established, wherein the message includes a transcript including conversation with the live user and the caller.
Dependencies are inferred from the claim text.