Semantic artificial intelligence agent
AssigneeN3, LLC
InventorShannon L. Copeland
Life of this patent
Estimating the term…
Abstract
Customer relationship management (‘CRM’) implemented in a computer system, including administering, by an artificial intelligence agent (‘AIA’) of a CRM application of the computer system, with a customer representative on behalf of a tele-agent, as structure of computer memory of the computer system, a communications session comprising one or more communications contacts with the customer representative; and effecting by the AIA communications with the tele-agent in support of the communications session.
Claims20
A method of customer relationship management (“CRM”) implemented in a computer system, the method comprising:
- administering, by an artificial intelligence agent (‘AIA’) of a CRM application of the computer system, with a customer representative on behalf of a tele-agent, a communications session comprising one or more communications contacts with the customer representative;
- establishing, as structure of computer memory of the computer system, the session and each contact as object-oriented modules of automated computing machinery whose structure and contents are stored as semantic triples in an enterprise knowledge graph;
- and
- effecting by the AIA communications with the tele-agent in support of the communications session.
A computer system that implements customer relationship management (“CRM”), the computer system comprising a computer processor operatively coupled to computer memory, the computer processor configured to function by:
- administering, by an artificial intelligence agent (‘AIA’) of a CRM application of the computer system, with a customer representative on behalf of a tele-agent, a communications session comprising one or more communications contacts with the customer representative;
- the administering of the communications session comprises establishing, as structure of computer memory of the computer system, the session and each contact as object-oriented modules of automated computing machinery whose structure and contents are stored as semantic triples in an enterprise knowledge graph;
- and
- effecting by the AIA communications with the tele-agent in support of the communications session.
Dependencies are inferred from the claim text.