Proactive listening bot-plus person advice chaining

A service provider computing system comprising:

• a database with a user profile corresponding to a user;
• and
• a network interface configured to communicatively couple the service provider computing system to:
• a first device having a sound sensor for detecting ambient sounds and a first set of one or more user interfaces for perceptibly presenting information to the user and receiving user inputs;
• and
• a second device having a second set of one or more user interfaces for perceptibly presenting information to an advisor and receiving advisor inputs;
• wherein at least one of the first device and the service provider computing system is configured to:
• detect a first sound sample using the sound sensor of the first device, the sound sensor being configured to pervasively capture ambient sounds;
• analyze the first sound sample to detect a first voice input based at least in part on a biometric voice signature of a user;
• detect an advising trigger based at least in part on the first voice input;
• initiate a robo-advising session;
• initiate a human advising session comprising:
• initiating a live communication session between the first device and the second device;
• and
• perceptibly presenting a virtual dashboard with graphical elements configured to facilitate the human advising session between the first and second devices, the virtual dashboard being configured to perceptibly present a subset of the user profile.

A computing device comprising:

• a sound sensor for detecting ambient sounds;
• a first set of one or more user interfaces for perceptibly presenting information to a user and receiving user inputs;
• a network interface configured to communicatively couple the computing device to a second computing device having a second set of one or more user interfaces for perceptibly presenting information to an advisor and receiving advisor inputs;
• and
• a processor and memory having instructions that, when executed by the processor, cause the processor to:
• detect a first sound sample using the sound sensor, the sound sensor being configured to pervasively capture ambient sounds;
• analyze the first sound sample to detect a first voice input based at least in part on a biometric voice signature of a user;
• detect an advising trigger based at least in part on the first voice input;
• initiate a robo-advising session;
• initiate a human advising session comprising:
• initiating a live communication session between the first device and the second device;
• and
• perceptibly presenting a virtual dashboard with graphical elements configured to facilitate the human advising session between the first and second devices.