Communication-based automated guidance
AssigneeWells Fargo Bank, N.A.
InventorsSadananda Kalappanahally Nagarajappa, Venu Andra, Nathan Matthew Comstock, Balinder Singh Mangat, Chris Theodore Kalaboukis
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Abstract
Systems and methods are disclosed for communication-based automated guidance. In one implementation, a first communication is received from a first user via a first device and in relation to a first user parameter. A second communication is received from the first user via a second device and in relation to a second user parameter. A response to the second communication is generated based on the first communication, the first user parameter, and the second user parameter. The generated response is provided to the second device.
Claims20
A method comprising:
- accessing a stored first communication previously generated by a first user via a first device of the first user and in relation to a first parameter associated with the first user;
- receiving a second communication from the first user via a second device of the first user and in relation to a second parameter associated with the first user;
- generating, by a processing device and based on the first communication, the first parameter, and the second parameter, a response to the second communication from the first user;
- and
- providing the generated response to the first user at the second device.
A system comprising:
- processing device;
- and
- a memory coupled to the processing device and storing instructions that, when executed by the processing device, cause the system to perform operations comprising:
- accessing a stored first communication previously generated by a first user via a first device of the first user and in relation to a first parameter associated with the first user;
- receiving a second communication from the first user via a second device of the first user and in relation to a second parameter associated with the first user;
- generating, based on the first communication, the first parameter, and the second parameter, a response to the second communication from the first user;
- and
- providing the generated response to the first user at the second device.
A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:
- accessing a stored first communication previously generated by a first user via a first device of the first user and in relation to a first parameter associated with the first user;
- receiving a second communication from the first user via a second device of the first user and in relation to a second parameter associated with the first user;
- generating, based on the first communication, the first parameter, and the second parameter, a response to the second communication from the first user;
- and
- providing the generated response to the first user at the second device.
Dependencies are inferred from the claim text.