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US 10,951,555 B2Granted
Providing local service information in automated chatting
AssigneeMicrosoft Technology Licensing, LLC
InventorXianchao Wu
Life of this patent
Estimating the term…
Abstract
The present disclosure provides method and apparatus for providing information in automated chatting. A message is received in a chat flow. At least one of location information, time information and service intention information is identified from the message. A response to the message is generated based on at least one of the location information, the time information and the service intention information. The response is provided in the chat flow.
Claims15
A method for providing information in automated chatting, comprising:
- receiving a message in a chat flow;
- identifying at least one each of location information, time information and service intention information from the message;
- generating a response to the message based on at least one each of the location information, the time information and the service intention information by:
- identifying candidate responses to the message based on at least one each of the location information, the time information, the service intention information and user profile information and based on the message and at least one of a local data index set and a knowledge graph or based on the message;
- generating the knowledge data set from web data, wherein the knowledge data set comprises at least one each of location information, time information corresponding to a time the message was generated by a user or received, and service intention information of entities in the form of question-answer pairs;
- and
- generating the local data index set from feed data, wherein items of the local data index set include attributes and values, the attributes include at least a part of name, address, coordinates of the address, telephone number, opening time, parking information and website information;
- generating the response by reasoning based on one or more of the candidate responses;
- and
- providing the response in the chat flow.
7 more elements
An apparatus for providing information in automated chatting, comprising:
- one or more processors;
- a memory storing computer-executable instructions including modules comprising:
- a receiving module for receiving a message in a chat flow;
- an identifying module for identifying at least one each of location information, time information and service intention information from the message;
- a generating module for generating a response to the message based on at least one each of the location information, the time information and the service intention information by:
- identifying candidate responses to the message based on at least one each of the location information, the time information, the service intention information and user profile information and based on the message and at least one of a local data index set and a knowledge graph or based on the message;
- generating the knowledge data set from web data, wherein the knowledge data set comprises at least one each of location information, time information corresponding to a time the message was generated by a user or received, and service intention information of entities in the form of question-answer pairs;
- and
- generating the local data index set from feed data, wherein items of the local data index set include attributes and values, the attributes include at least a part of name, address, coordinates of the address, telephone number, opening time, parking information and website information;
- generating the response by reasoning based on one or more of the candidate responses;
- and
- a presenting module for presenting the response in the chat flow.
9 more elements
A computer system, comprising:
- one or more processors;
- and
- a memory storing computer-executable instructions that, when executed, cause the one or more processors to:
- receive a message in a chat flow of an automated chatting;
- identify at least one each of location information, time information and service intention information from the message by:
- identifying candidate responses to the message based on at least one each of the location information, the time information, the service intention information and user profile information and based on the message and at least one of a local data index set and a knowledge graph or based on the message;
- generating the knowledge data set from web data, wherein the knowledge data set comprises at least one each of location information, time information corresponding to a time the message was generated by a user or received, and service intention information of entities in the form of question-answer pairs;
- and
- generating the local data index set from feed data, wherein items of the local data index set include attributes and values, the attributes include at least a part of name, address, coordinates of the address, telephone number, opening time, parking information and website information;
- generating the response by reasoning based on one or more of the candidate responses;
- generate a response to the message based on at least one each of the location information, the time information and the service intention information;
- and
- provide the response in the chat flow.
10 more elements
Dependencies are inferred from the claim text.