Method and apparatus for determining speech interaction satisfaction
AssigneeBaidu Online Network Technology (Beijing) Co., Ltd.
InventorWandong Mao
Life of this patent
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Abstract
A method and apparatus for determining a speech interaction satisfaction are provided. The method includes: acquiring a speech interaction feature, the speech interaction feature including objective data of speech interaction and subjective data of the speech interaction, and the objective data and the subjective data being data for a given topic; evaluating the objective data to obtain an objective evaluation, and evaluating the subjective data to obtain a subjective evaluation; and obtaining a speech interaction satisfaction outputted by a satisfaction evaluation model by using the objective evaluation and the subjective evaluation as an input of the satisfaction evaluation model. Some embodiments may provide an authentic and comprehensive evaluation of the speech interaction.
Claims15
A method for determining a speech interaction satisfaction, comprising:
- acquiring a speech interaction feature, the speech interaction feature including objective data of speech interaction and subjective data of the speech interaction, and the objective data and the subjective data being data for a given topic, wherein the objective data of the speech interaction includes a user intent, response content, a response delay, and a current playback duration of the response content;
- and the subjective data of the speech interaction includes:
- text information corresponding to a voice input of a user after playback of the response content is interrupted, or text information inputted by the user after the playback of the response content is completed;
- evaluating the objective data to obtain an objective evaluation, and evaluating the subjective data to obtain a subjective evaluation;
- and
- obtaining a speech interaction satisfaction outputted by a satisfaction evaluation model by using the objective evaluation and the subjective evaluation as an input of the satisfaction evaluation model.
An apparatus for determining a speech interaction satisfaction, comprising:
- at least one processor;
- and
- a memory storing instructions, the instructions when executed by the at least one processor, cause the at least one processor to perform operations, the operations comprising:
- acquiring a speech interaction feature, the speech interaction feature including objective data of speech interaction and subjective data of the speech interaction, and the objective data and the subjective data being data for a given topic, wherein the objective data of the speech interaction includes a user intent, response content, a response delay, and a current playback duration of the response content;
- and the subjective data of the speech interaction includes:
- text information corresponding to a voice input of a user after playback of the response content is interrupted, or text information inputted by the user after the playback of the response content is completed;
- evaluating the objective data to obtain an objective evaluation, and evaluating the subjective data to obtain a subjective evaluation;
- and
- obtaining a speech interaction satisfaction outputted by a satisfaction evaluation model by using the objective evaluation and the subjective evaluation as an input of the satisfaction evaluation model.
A non-transitory computer-readable storage medium storing a computer program, the computer program when executed by one or more processors, causes the one or more processors to perform operations, the operations comprising:
- acquiring a speech interaction feature, the speech interaction feature including objective data of speech interaction and subjective data of the speech interaction, and the objective data and the subjective data being data for a given topic, wherein the objective data of the speech interaction includes a user intent, response content, a response delay, and a current playback duration of the response content;
- and the subjective data of the speech interaction includes:
- text information corresponding to a voice input of a user after playback of the response content is interrupted, or text information inputted by the user after the playback of the response content is completed;
- evaluating the objective data to obtain an objective evaluation, and evaluating the subjective data to obtain a subjective evaluation;
- and
- obtaining a speech interaction satisfaction outputted by a satisfaction evaluation model by using the objective evaluation and the subjective evaluation as an input of the satisfaction evaluation model.
Dependencies are inferred from the claim text.