Service representative and remote location document communication
AssigneeUnited Services Automobile Association (USAA)
InventorsDavid P. Dixon, Robert J. Haines, John P. Hyltin, Peter H. McKenna, Bharat Prasad, Brady Carl Stephenson
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Abstract
The present disclosure provides apparatus, systems, and methods for service representative and remote location document communication. One or more embodiments include a memory, and a processor configured to execute executable instructions stored in the memory to identify a remote location of a customer, identify a type of device available to be utilized at the remote location, and provide to the device at the remote location instructions for capturing information from a document.
Claims17
A system comprising:
- at least one processor;
- and
- memory comprising instructions that when executed by the at least one processor cause the processor to perform operations comprising:
- storing, at a communication system, different device types available at remote locations in advance;
- establishing a communication session between a first device and a second device of a user, wherein the first device is at a particular remote location relative to the second device, wherein establishing the communication session comprises:
- looking up a type of the first device at the communication system for the communication session, and
- transmitting the type of the first device to the second device of the user;
- and
- providing the second device of the user with remote control over the first device such that the second device is capable of causing the first device to:
- capture content from a document to obtain captured content,
- add, to the captured content, a session identifier identifying the communication session and identification information of the user, and
- transmit the captured content comprising the session identifier and the identification information to the second device of the user.
A method comprising:
- storing, at a communication system, different device types available at remote locations in advance;
- establishing a communication session between a first device and a second device of a user, wherein the first device is at a particular remote location relative to the second device, wherein establishing the communication session comprises:
- looking up a type of the first device at the communication system for the communication session, and
- transmitting the type of the first device to the second device of the user;
- and
- providing the second device of the user with remote control over the first device;
- capturing, by the first device and in response to control instructions from the second device, content from a document to obtained captured content;
- adding, by the first device and in response to control instructions from the second device, to the captured content, a session identifier identifying the communication session and identification information of the user;
- and
- transmitting the captured content comprising the session identifier and the identification information to the second device of the user.
One or more non-transitory computer readable media coupled to at least one computing device having computer readable instructions stored thereon which, when executed by the at least one computing device, cause the at least one computing device to perform operations comprising:
- storing, at a communication system, different device types available at remote locations in advance;
- establishing a communication session between a first device and a second device of a user, wherein the first device is at a particular remote location relative to the second device, wherein establishing the communication session comprises:
- looking up a type of the first device at the communication system for the communication session, and
- transmitting the type of the first device to the second device of the user;
- and
- providing the second device of the user with remote control over the first device;
- capturing, by the first device and in response to control instructions from the second device, content from a document to obtained captured content;
- adding, by the first device and in response to control instructions from the second device, to the captured content, a session identifier identifying the communication session and identification information of the user;
- and
- transmitting the captured content comprising the session identifier and the identification information to the second device of the user.
Dependencies are inferred from the claim text.