Systems and methods for improving communication efficiency and reducing data redundancy in a computerized platform

A system, comprising:

• a plurality of user devices, each having a non-transitory memory and a processor;
• and
• a server positioned remote from the plurality of user devices and having a non-transitory memory storing contents that, when executed by one or more computer processors coupled to the memory, cause the system to:
• obtain an inquiry from a user device of the plurality of user devices;
• store the inquiry in a queue of unanswered inquiries received from the plurality of user devices;
• monitor, in real time, respective durations of time for which individual inquiries, including the inquiry, remain unanswered in the queue;
• determine a priority value of the inquiry based, at least in part, on the monitoring, wherein the priority value of the inquiry is altered as the duration of time for which the inquiry remains unanswered in the queue increases;
• associate the inquiry with a set of topic labels;
• sort at least a subset of previously-obtained inquiries based, at least in part, on (a) a quantity of common topic labels shared between the set of topic labels associated with the inquiry and a respective set of topic labels associated with each previously-obtained inquiry in the subset and (b) a quality score associated with an answer to each previously-obtained inquiry in the subset to generate a sorted list;
• cause presentation, via the user device, of the sorted list;
• responsive to the presentation of the sorted list and user instructions received via the user device, route at least the inquiry from the queue to be presented via a computer device associated with a healthcare professional, based at least partially on (a) the priority value of the inquiry and (b) at least one of a user request, relation to a specialty of the healthcare professional, geographic location of the healthcare professional, or history of answers provided by the healthcare professional;
• determine, before obtaining an answer to the inquiry, a time limit for requesting modification of the inquiry based, at least in part, on a traffic volume of the system;
• determine that the time limit has elapsed;
• responsive to the determination that the time limit has elapsed, transmit to the user device a request to modify the inquiry;
• responsive to presentation of the inquiry via the computer device associated with the healthcare professional, obtaining the answer to the inquiry;
• and
• cause presentation, via the user device, of the answer to the inquiry.

A computer-readable storage medium not constituting a transitory medium, the computer-readable storage medium storing contents that, when executed by one or more processors, cause the one or more processors to perform actions comprising:

• obtaining an inquiry from a user device;
• storing the inquiry in a queue of unanswered inquiries received from a plurality of user devices;
• monitoring, in real time, respective durations of time for which individual inquiries, including the inquiry, remain unanswered in the queue;
• determining a priority value of the inquiry based, at least in part, on the monitoring, wherein the priority value of the inquiry is altered as the duration of time for which the inquiry remains unanswered in the queue increases;
• associating the inquiry with a set of topic labels;
• sorting at least a subset of previously-obtained inquiries based, at least in part, on (a) a quantity of common topic labels shared between the set of topic labels associated with the inquiry and a respective set of topic labels associated with each previously-obtained inquiry in the subset and (b) a quality score associated with an answer to each previously-obtained inquiry in the subset to generate a sorted list;
• causing presentation, via the user device, of the sorted list;
• routing at least the inquiry from the queue to be presented via a computer device associated with a healthcare professional, based at least partially on (a) the priority value of the inquiry and (b) at least one of a user request, relation to a specialty of the healthcare professional, geographic location of the healthcare professional, or history of answers provided by the healthcare professional;
• determining, before obtaining an answer to the inquiry, a time limit for requesting modification of the inquiry based, at least in part, on a received traffic volume;
• determining that the time limit has elapsed;
• responsive to determining that the time limit has elapsed, transmitting to the user device a request to modify the inquiry;
• responsive to presentation of the inquiry via the computer device associated with the healthcare professional, obtaining the answer to the inquiry;
• and
• causing presentation, via the user device, of the answer to the inquiry.