US 10,949,619 B1Granted

Routing data communications between client-specific servers and data-center communications servers

Assignee8x8, Inc.

InventorsAli Arsanjani, Bryan R. Martin, Manu Mukerji, Venkat Nagaswamy, Marshall Lincoln

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Abstract

Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.

Claims20

Dependent claims

In a communications system involving a data communications server providing data communications services to clients via respectively associated client-managed servers, a method of routing data communications between the data communications server and each of the client-managed servers, the method comprising:

the data communications server enabling and facilitating each of a plurality of user-based data communications sessions in which each involves a client-specific endpoint and another participating endpoint, wherein the client-specific endpoint is associated with a client-station among a plurality of remotely-situated client stations each respectively configured and arranged to interface with the data communications server, and the other participating endpoint is associated with a participating station external to the client-station and configured and arranged to interface with the data communications server;
retrieve from a plurality of disparate interconnected data communications systems, information relating to user-data communications between the client station and the participating station during a first time period, wherein the data communications systems each provide at least one data communications service to the client station;
aggregate context information for each respective user-data communication between the client station and the participating station during the first time period, wherein the context corresponds to at least one communications-specific characteristic;
and
in response to receipt of a subsequent user-data communication from the participating station and intended for the client-station, route the subsequent user-data communication to a representative of the client-station, based on the aggregated context information.

2 more elements

An apparatus, comprising:

a management circuit configured and arranged to correlate communications-specific characteristic of user-data communications involving at least one client station among a plurality of remotely-situated client stations with a particular context, each of the plurality of remotely-situated client stations respectively configured and arranged to provide data communications services for a plurality of end-users having respective data communication devices including circuitry to facilitate the data communications services;
and
a data-center communications server configured and arranged to:
provide user-data communications sessions each involving a client-specific endpoint and another participating endpoint, wherein the client-specific endpoint is associated with one of the client-stations, and the other participating endpoint is associated with a participating station external to the one client-station and configured and arranged to interface with the data-center communications server;
and
route user-data communications involving the client station and the participating station by:
retrieving from a plurality of disparate interconnected data communications systems, information relating to user-data communications between the client station and the participating station during a first time period, wherein the data communications systems each provide at least one data communications service to the client station on a subscription basis;
aggregating context information for each respective user-data communication between the client station and the participating station during the first time period, wherein the context corresponds to at least one communications-specific characteristic;
and
in response to receipt of a subsequent user-data communication from the participating station and intended for the client-station, routing the subsequent user-data communication to a representative of the client-station, based on the aggregated context information.

7 more elements

An apparatus, comprising:

a client-specific communications server configured and arranged to route data communications for a plurality of client-specific endpoints associated with a client station among a plurality of remotely-situated client stations each respectively configured and arranged to interface with a data-center communications server providing data communications services to the plurality of remotely-situated client stations on a subscription basis;
a management circuit configured and arranged to interface with the client-specific communications server and to correlate communications-specific characteristic of user-data communications involving the client station to context information from a plurality of disparate interconnected data communications systems wherein the data communications systems each provide at least one of the data communications services to the client station;
and
wherein the client-specific communications server is configured and arranged to route user-data communications involving the client station and a participating station external to the client-station by:
retrieving from the plurality of disparate interconnected data communications systems, information relating to user-data communications between the client station and the participating station during a first time period;
aggregating context information for each respective user-data communication between the client station and the participating station during the first time period, wherein the context corresponds to at least one communications-specific characteristic;
and
in response to receipt of a subsequent user-data communication from the participating station, causing the subsequent user-data communication to be routed to a representative of the client-station, based on the aggregated context information.

5 more elements

Dependencies are inferred from the claim text.