Finding, troubleshooting and auto-remediating problems in active storage environments

A system for finding, troubleshooting and auto-remediating problems in storage environments, the system comprising:

• a memory;
• and
• at least one processor in communication with the memory to perform a computer-implemented method of finding, troubleshooting and auto-remediating problems in storage environments, the method comprising:
• guiding a user, by a data processing system of an active storage environment, to select an applicable playbook of troubleshooting logic from among a plurality of playbooks of different troubleshooting logic to address one or more problems with one or more infrastructure devices of the active storage environment;
• asking the user, by the data processing system, a plurality of questions from the applicable playbook prior to determining a resolution to identify a possible resolution path for the one or more problems, resulting in an identified resolution path;
• receiving, by the data processing system, a plurality of answers to the plurality of questions from the user prior to determining the resolution;
• obtaining, by the data processing system, cross-domain information regarding one or more infrastructure devices potentially relevant to the one or more problems, resulting in obtained cross-domain information;
• cognitively determining, by the data processing system, one or more possible resolutions based on the plurality of answers and the obtained cross-domain information;
• and
• auto-remediating, by the data processing system, the one or more problems.

A computer program product for finding, troubleshooting and auto-remediating problems in storage environments, the computer program product comprising:

• a storage medium readable by a processor and storing instructions for performing a method of sending notifications, the method comprising:
• guiding a user, by a data processing system of an active storage environment, to select an applicable playbook of troubleshooting logic from among a plurality of playbooks of different troubleshooting logic to address one or more problems with one or more infrastructure devices of the active storage environment;
• asking the user, by the data processing system, a plurality of questions from the applicable playbook prior to determining a resolution to identify a possible resolution path for the one or more problems, resulting in an identified resolution path;
• receiving, by the data processing system, a plurality of answers to the plurality of questions from the user prior to determining the resolution;
• obtaining, by the data processing system, cross-domain information regarding one or more infrastructure devices potentially relevant to the one or more problems, resulting in obtained cross-domain information;
• cognitively determining, by the data processing system, one or more possible resolutions based on the plurality of answers and the obtained cross-domain information;
• and
• auto-remediating, by the data processing system, the one or more problems.