Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources

A method performed by a server computing system, the method comprising:

• receiving, with at least one processor of the server computing system, a client request generated by a client computing system;
• generating a response to the client request;
• generating a correlation identifier (ID) corresponding to the client request;
• sending the response and the correlation ID to the client computing system;
• generating, with the at least one processor, a memory record that stores the client request and the corresponding correlation ID;
• and
• after generating the memory record,
• receiving the correlation ID and a problem indication from the client computing system, wherein the problem indication indicates that a problem is detected, at the client computing system, with respect to the response sent to the client computing system;
• generating server diagnostic data based on the client request previously stored in the memory record with the corresponding correlation ID;
• and
• sending the server diagnostic data to a support data storage system, along with the corresponding correlation ID.

A computing system, comprising:

• at least one processor;
• memory storing instructions executable by the at least one processor, wherein the instructions, when executed, cause the computing system to:
• receive a client request generated by a client computing system;
• generate a correlation identifier (ID) corresponding to the client request;
• send, to the client computing system, a response to the client request and the correlation ID;
• generate a memory record that includes the client request and the corresponding correlation ID for storage in a cache memory, wherein the cache memory is configurable to vary retention of the client request;
• receive the correlation ID and a problem indication indicating that a problem is detected, with respect to the response, at the client computing system;
• generate server diagnostic data based on the request stored in the cache memory with the corresponding correlation ID;
• and
• send the server diagnostic data to a support data storage system, along with the corresponding correlation ID.