System and method for controlling the content of a device in response to an audible request
AssigneeUnited Services Automobile Association (USAA)
InventorsRichard Daniel Graham, Ruthie D. Lyle
Life of this patent
Estimating the term…
Abstract
A system and method for controlling the content of a user device in response to an audible request is disclosed. The system and method include an intelligent voice assistant that can control viewable content of the user device in response to a user's request. The system and method can also be used to sync content between a user and a service representative when either the user or service representative make an audible request to sync content.
Claims20
A method of providing assistance to a user, the user having access to a user device running a software application, and wherein the assistance is performed by an intelligent voice assistant implemented by a processor of a computing device separate from the user device, comprising the steps of:
- receiving a request for assistance with the software application from the user;
- identifying a target view associated with the software application on a display of the user device that contains content responsive to the request for assistance;
- and
- sending a sequence of instructions to the user for navigating from a current view associated with the software application on the display of the user device to display the target view on the display of the user device to provide the user with the content responsive to the request for assistance.
A method of providing assistance during a call between a customer service representative and a user, the user having access to a user device running a software application, and wherein the assistance is performed by an intelligent voice assistant implemented by a processor of a computing device separate from the user device, comprising the steps of:
- receiving a request from the customer service representative by the intelligent voice assistant;
- identifying a target view associated with the software application on a display of the user device of the user;
- and
- sending a request to the software application running on the user device to display the target view on the display of the user device.
A method of providing assistance to a user and a customer service representative, the user having access to a user device running a first software application, the customer service representative having access to a representative device running a second software application, and wherein the assistance is performed by an intelligent voice assistant implemented by a processor of a computing device separate from the user device and the representative device, comprising the steps of:
- identifying a target view of an electronic document, wherein a first copy of the electronic document is available to be viewed on the user device using the first software application and wherein a second copy of the electronic document is available to be viewed on the representative device using the second software application;
- sending a request to the first software application to display the target view of the first copy of the electronic document on a display of the user device;
- and
- sending a request to the second software application to display the target view of the second copy of the electronic document on a display of the representative device.
Dependencies are inferred from the claim text.