Robot control system and robot control method

A robot control system controlling a robot executing a personal service, the robot control system comprising:

• a central processing unit;
• an input/output device;
• and,
• a memory communicatively coupled to the central processing unit, the memory
• configured to store, in advance, trigger action information specifying a task to be executed by the robot, the task being formed by a series of actions, and specifying a trigger condition associated with an action in the series of actions, the trigger condition provided for starting the action in the series of actions;
• the central processing unit configured to determine whether a trigger condition of the action is satisfied;
• to execute the action;
• to sequentially select the action specified in the trigger action information of the task to be executed by the robot, to determine whether a trigger condition of the selected action is satisfied, and execute the selected action when the trigger condition is satisfied;
• wherein the robot control system is configured to control a plurality of robots working in coordination with each other to execute the task formed by the series of actions, the robot control system additionally comprising a coordination-type task management unit for determining that the task be responded to by a coordination response, the plurality of robots including a first robot allocated for execution of a first action of the task, and a second robot allocated for execution of a second action of the task which is started after completion of the first action of the task by the first robot;
• wherein, upon the first robot exhibiting a behavior departing from the behavior expected by a person executing the personal service, the central processing unit inserts a handover action to be executed by the first robot between the first action and the second action;
• the handover action being configured in the trigger action information and providing an indication to the user of coordination and replacement of the first robot by the second robot to provide the personal service in a way that appears natural to the user and eliminates user discomfort.