Information processing apparatus and non-transitory computer readable medium for determining a response to corrective step

A non-transitory computer readable medium storing a program causing a computer to execute a process for processing information, the process comprising:

• performing control to cause a related device to perform a corrective step, the related device installed in an organization in which a target device is installed, if a condition to determine that the target device is in a verification necessity status is satisfied in response to presence or absence of a notification repeatedly received from the target device;
• and
• determining a necessity for dispatching a maintenance crew to the target device in response to results of the corrective step;
• wherein the control causes the related device to perform as the corrective step a verification operation to verify a status of the target device,
• wherein the control causes the related device to perform as the corrective step a display operation to display an indication that prompts a user to perform an operation to rectify the status of the target device obtained through the verification operation, and
• wherein the control causes the related device to perform as the corrective step an acquisition operation to acquire information on a network setting of the target device in one of the statuses and an operation to compare the information on the network setting acquired through the acquisition operation with information on a network setting of the related device, and causes the related device to perform the display operation to display an indication that prompts the user to correct the network setting of the target device if results of comparison indicate that there is a difference between the information on the network setting of the target device and the information on the network setting of the related device.

An information processing apparatus, comprising:

• controller means for performing control to cause a related device to perform a corrective step, the related device installed in an organization in which a target device is installed, if a condition to determine that the target device is in a verification necessity status is satisfied in response to presence or absence of a notification repeatedly received from the target device;
• and
• determination means for determining a necessity for dispatching a maintenance crew to the target device in response to results of the corrective step,
• wherein the controller means causes the related device to perform as the corrective step a verification operation to verify a status of the target device,
• wherein the controller means causes the related device to perform as the corrective step a display operation to display an indication that prompts a user to perform an operation to rectify the status of the target device obtained through the verification operation, and
• wherein the controller means causes the related device to perform as the corrective step an acquisition operation to acquire information on a network setting of the target device in one of the statuses and an operation to compare the information on the network setting acquired through the acquisition operation with information on a network setting of the related device, and causes the related device to perform the display operation to display an indication that prompts the user to correct the network setting of the target device if results of comparison indicate that there is a difference between the information on the network setting of the target device and the information on the network setting of the related device.