Account manager virtual assistant using machine learning techniques

A computer-implemented method for automating tasks using machine learning-based account manager virtual assistant message processing, executed by at least one processor, comprising:

• receiving, via an electronic network, a free-form electronic message of a user,
• preprocessing the electronic message to generate a normalized extracted data set,
• analyzing the normalized extracted data using a trained classification machine learning model to generate a classification data set,
• analyzing the normalized extracted data using a trained information extraction machine learning model to generate an information extraction data set,
• wherein the trained information extraction machine learning model is a deep learning model trained using a matrix of values corresponding to a curated training data set of normalized messages
• and wherein each respective normalized message is associated with a plurality of labels, each indicating the presence, in the normalized message, of a respective item and a respective quantity,
• generating, based on the information extraction data set and the classification data set, a response;
• and
• transmitting, via an electronic network, the response to the user in a response electronic message.