Conference call platform capable of generating engagement scores
AssigneeShoutpoint, Inc.
InventorsJamie Christiano, Samuel Melvin
Life of this patent
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Abstract
Various systems and methods for objectively evaluating conference events are disclosed. In some embodiments, the systems and methods include a conference calling platform, such as a conference bridge device, that has a scoring unit. During a conference call, the platform can receive information from the conference system pertaining to the conference call. The scoring unit can use such information to determine an engagement score for the conference call itself and/or for individual attendees. The engagement score and/or information related to the engagement score can be provided to an organizer and/or to individual attendees.
Claims18
A conference call management system comprising:
- a call processing system comprising telecommunication computing hardware comprising a processor and a memory, the call processing system configured to initiate and process telephonic calls, including conference calls, the telecommunication computing hardware programmed with at least:
- a conference call management module that provides functionality for providing a conference call between a host and a plurality of conference call participants and for enabling a conference call participant to interactively participate on the conference call, the conference call management module configured to monitor, and maintain a participant-specific record of, the interactive participation by the participant;
- an invite module that provides functionality for enabling the conference call participant to invite another person to join the conference call;
- and
- a scoring module configured to generate a participant-specific engagement score reflective of a level of engagement of the participant on the conference call, wherein the participant-specific engagement score is determined at least partly by using the participant-specific record of interactive participation and identifying whether the conference call participant invited another to join the conference call,
- wherein the invite module is configured to determine a future interaction with a participant of the plurality of participants based at least in part on the corresponding participant-specific engagement score.
Non-transitory computer storage having stored thereon executable program code that directs a computer system to implement a process that comprises:
- receiving, from a conference call bridge system, information indicating that a caller is seeking to attend a conference call;
- testing a phone line of the caller for noise;
- joining the caller to the conference call;
- receiving, from the conference call bridge system, information related to actions related to interactive participation by the caller during the conference call;
- and
- determining, based on at least the information and the results of the testing, an engagement score for the caller.
Dependencies are inferred from the claim text.