Optimization for a call that waits in queue

A system, comprising:

• one or more processors;
• a memory coupled to at least one of the processors;
• and
• a set of computer program instructions stored in the memory and executed by at least one of the processors in order to perform actions of:
• recording a first voice segment received by a user of a device during a call;
• determining whether a part of the first voice segment is related to a first predefined voice segment;
• adjusting volume of the device in response to the part of the first voice segment being related to the first predefined voice segment, wherein adjusting the volume of the device includes reducing the volume of the device;
• and
• alerting the user of the device in response to the part of the first voice segment being not related to the first predefined voice segment.

A computer program product, comprising a computer readable storage medium having program instructions stored thereon, the program instructions executable by a processor to cause the processor to:

• record a first voice segment received by a user of a device during a call;
• determine whether a part of the first voice segment is related to a first predefined voice segment;
• adjust volume of the device in response to the part of the first voice segment being related to the first predefined voice segment, wherein adjusting the volume of the device includes reducing the volume of the device;
• and
• alert the user of the device in response to the part of the first voice segment being not related to the first predefined voice segment.