Chat-enabled messaging
AssigneeMicrosoft Technology Licensing, LLC
InventorsJulio Estrada, Nagalinga Raju Samuthirapandi, Chowdhury Sucharit Barua, Vasant Kumar Tiwari, Lei Yu
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AssigneeMicrosoft Technology Licensing, LLC
InventorsJulio Estrada, Nagalinga Raju Samuthirapandi, Chowdhury Sucharit Barua, Vasant Kumar Tiwari, Lei Yu
Estimating the term…
Email has become commonplace as a means to communicate among parties non-synchronously by exchanging email messages. Some communications, however, may be more effective in real-time or in near real-time. For instance, service providers may offer a chat feature to accommodate real-time or near real-time help or service communications with customers. However, in this case, the user is likely required to enter credentials and/or context information to transition into a different communication type with the service provider. The present systems and methods provide a continuous conversation experience for the user whereby a message recipient of one message type (e.g., email, text, etc.) may continue a conversation in a different message type (e.g., a chat session, instant message, etc.) without manually providing message context for communicating via the second message type.
A computer-implemented method for launching a chat session from a message, the method comprising:
A computer system, comprising:
A computer-readable storage device storing computer-executable instructions for launching a chat session from a message that when executed by at least one processing unit cause the processing unit to:
Dependencies are inferred from the claim text.