System for processing service requests relating to unsatisfactory performance of hearing devices, and components of such system

An electronic device, comprising:

• a communication interface configured to communicate with a hearing device, the hearing device configured to be worn by a user, the hearing device comprising a processing unit configured to receive an input signal and provide an output signal for compensating a hearing loss of the user;
• a processing unit configured to generate a request, the request being based upon a detection of an unsatisfactory performance of the hearing device, wherein the processing unit is also configured to receive a wireless response that is generated in response to the request, the response being based at least in part on one or more of a plurality of initial fitting parameters of the hearing device, audiogram(s), one or more of a plurality of current settings of the hearing device, or any combination of the foregoing;
• and
• a screen configured to display information regarding an adjustment for improving a performance of the hearing device.

A product having a set of instructions, an execution of which by an electronic device will cause a process to be performed, wherein the electronic device is configured to communicate with a hearing device, the hearing device configured to be worn by a user, the hearing device comprising a processing unit configured to receive an input signal and provide an output signal for compensating a hearing loss of the user, the process comprising:

• transmitting a request from the electronic device, the request being based upon a detection of an unsatisfactory performance of the hearing device;
• receiving, in the electronic device, a response from a server, wherein the response is generated without requiring an involvement of a health care professional and is generated based at least in part on one or more of a plurality of initial fitting parameters of the hearing device, audiogram(s), one or more of a plurality of current settings of the hearing device, or any combination of the foregoing;
• receiving, in the electronic device, a feedback from the user regarding whether an adjustment of at least one of the initial fitting parameters of the hearing device and/or of at least one of the current settings of the hearing device, based on the response provides a satisfactory output signal;
• and
• transmitting the feedback from the electronic device to the server.