# US 10,873,663 B1 · Multi-call management system and method > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,873,663 B1 - Document ID: US10873663B1 - Status: Granted - Kind: B1 - Application number: 16/504,041 - Filed: 2019-07-05 - Granted: 2020-12-22 - Earliest claimed: 2018-08-10 - Applicants: Erik Gall - Inventors: Erik Gall - Web page: https://patentgrep.com/patent/US10873663B1 ## CPC - H04M 3/5158: {in combination with automated outdialling systems (devices for signalling identity of wanted subscriber H04M1/26)} - H04M 3/5175: {Call or contact centers supervision arrangements} - H04M 3/5183: {Call or contact centers with computer-telephony arrangements} - H04M 3/523: with call distribution or queueing - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract A multi-call management system for allowing a user to toggle between a first call and a second call, allowing the user to send and receive messages between the first and second callers. ## Claims ### Claim 1 A call management system, comprising: a device for receiving and initiating calls, the device having a control module, the control module in connection with the device being configured to perform the steps of: allowing a user to initiate or receive a first call from a first caller; receiving a second call from a second caller while the user is on the first call, the second call being non-related to the first call; and providing the user with one or more options for managing the second call; the one or more options including options to allow the user to mute the first call, create a recording, send the recording to the second caller, return to the first call, direct the user's voice to the first call, direct the user's voice to the second call, and speak with the second caller; wherein the user can communicate with the first caller and the second caller simultaneously through the device and the control module, thereby allowing for the user to manage multiple calls at once without interrupting the first call and the second call. ### Claim 2 (depends on 1) The system of claim 1, wherein the one or more options comprises: a first option for the user to automatically set a default to notify the second caller to record a caller message; a second option for the user to press a button associated with the device to prompt the second caller to record the caller message; and a third option for the user to ignore the second caller. ### Claim 3 (depends on 2) The system of claim 2, wherein the control module and device are further configured to perform the steps of: notifying the user of the caller message being recorded; prompting the user to press a second button to play the caller message; and recording a return message from the user to play back to the second caller while the user is still on the first call; wherein the first call is muted during the recording of the return message. ### Claim 4 (depends on 1) The system of claim 1, wherein the control module and device are further configured to perform the steps of: allowing the user to toggle between the first call and the second call. ### Claim 5 (depends on 1) The system of claim 1, wherein the control module and device are further configured to perform the steps of: switching the user from the first call to the second call. ### Claim 6 (depends on 1) The system of claim 1, further comprising: a display associated with the device, the display configured to provide a visual representation of data related to the first call and the second call. ### Claim 7 (depends on 1) The system of claim 1, further comprising: one or more pre-recorded messages saved within the control module and configured to be played to the second caller as determined by the user. ### Claim 8 A method of managing two or more calls, the method comprising: initiating or receiving a first call from a first caller on a device configure to receive calls, the device having a control module associated therewith; receiving a second call from a second caller while active on the first call, the second call being non-related to the first call; selecting an option from one or more options provided by the control module to manage the second call, the one or more options including options to allow the user to mute the first call, create a recording, send the recording to the second caller, return to the first call, direct the user's voice to the first call, direct the user's voice to the second call, and speak with the second caller; and communicating with the first caller and the second caller simultaneously through the device and control module, without interrupting the first call and the second call. ### Claim 9 (depends on 8) The method of claim 8, wherein the selecting an option comprises: setting the control module to automatically notify the second collar caller to record a caller message; notifying the user that the second caller has created a caller message; and playing the caller message to the user. ### Claim 10 (depends on 9) The method of claim 9, further comprising: recording a return message from the user to play back to the second caller while the user is still on the first call. ### Claim 11 (depends on 9) The method of claim 9, further comprising: pressing a button to prompt the second caller to create a caller message; and receiving a notification that the second caller has created the caller message; and pressing a second button to play the caller message through the device. ### Claim 12 (depends on 9) The method of claim 9, further comprising: toggling between the first call and the second call.