# US 10,873,553 B2 · System and method for triaging in a message system on send flow > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,873,553 B2 - Document ID: US10873553B2 - Status: Granted - Kind: B2 - Application number: 16/147,655 - Filed: 2018-09-29 - Published: 2019-01-31 - Granted: 2020-12-22 - Earliest claimed: 2014-12-08 - Assignees: Verizon Media Inc. - Applicants: Verizon Media Inc. - Inventors: Utkarsh Shrivastava - Web page: https://patentgrep.com/patent/US10873553B2 ## CPC - H04L 51/224: providing notification on incoming messages, e.g. pushed notifications of received messages - G06F 21/62: Protecting access to data via a platform, e.g. using keys or access control rules - H04L 51/212: using filtering or selective blocking - H04L 51/42: Mailbox-related aspects, e.g. synchronisation of mailboxes - H04L 63/10: {for controlling access to devices or network resources} - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract The present disclosure relates to improving the performance of computer systems and/or platforms programmed to work in concert with messaging systems for mail triaging. Disclosed are computer systems and methods for enabling a sender of a message to classify a message addressed to the recipient's inbox prior to sending the message based on triaging settings set by the recipient. Message triaging can include applying a recipient created flag to the message, categorizing the message according to a category preset by the recipient and/or instructing the message to be delivered to a specific folder(s) in the recipient's inbox based on folder instructions set by the recipient. The message sender is capable of classifying the message according to classifications the recipient has designated, whereby upon delivery of the message, the message is delivered and displayed in the recipient's inbox according to the recipient's settings that were selected by the sender. ## Claims ### Claim 1 A method comprising: receiving, at a server over a network from a first user, a message addressed to an inbox associated with a second user, said message comprising classification information applied by the first user prior to sending the message, said classification information comprising instructions designated by the first user for triaging the message in the user inbox of the second user; parsing, via the server, said message upon said reception, and based on said parsing, identifying said classification information; modifying, via the server, upon receiving the message from the first user and prior to sending the message to said second user, the message based on said identified classification information by modifying existing metadata of the message based on the identified classification information such that when the message is delivered to said second user inbox, the message causes a receiving inbox to automatically triage the message according to said instructions; and communicating, via the server over the network, said modified message to said second user inbox, said communication causing, based on the modified metadata of the message, the modified message to be automatically triaged in the second user inbox by the server in accordance with the classification information applied by the first user and inserted into the message during said modification. ### Claim 2 (depends on 1) The method of claim 1, further comprising: receiving, at the server over the network from the first user, a request for said first user to be granted permission to pre-classify messages for the second user according to said classification information; and in response to said request, transmitting, over the network, a trust key from said second user to said first user, said trust key enabling said classification information of the first user to be associated with said second user inbox. ### Claim 3 (depends on 2) The method of claim 2, further comprising: storing said trust key in a database associated with a message account of said first user. ### Claim 4 (depends on 2) The method of claim 2, further comprising: storing said trust key in a database associated with a message account of said second user. ### Claim 5 (depends on 1) The method of claim 1, wherein a classification request is received from the first user prior to the first user sending the message. ### Claim 6 (depends on 1) The method of claim 1, wherein said classification information is embedded in metadata of said message, wherein said parsing comprises parsing the metadata of said message to identify said classification information. ### Claim 7 (depends on 1) The method of claim 1, wherein said classification information comprises instructions set by the first user for categorizing messages sent by the first user within said second user inbox. ### Claim 8 (depends on 1) The method of claim 1, wherein said classification information comprises instructions set by the first user for filtering messages sent by the first user to a folder within said second user inbox. ### Claim 9 (depends on 1) The method of claim 1, wherein said classification information comprises instructions set by the first user for applying a label to messages sent by the first user upon display within said second user inbox. ### Claim 10 A non-transitory computer-readable storage medium tangibly encoded with computer-executable instructions, such that when a server executes the instructions, a method is performed comprising: receiving, at the server over a network from a first user, a message addressed to an inbox associated with a second user, said message comprising classification information applied by the first user prior to sending the message, said classification information comprising instructions designated by the first user for triaging the message in the second user inbox; parsing, via the server, said message upon said reception, and based on said parsing, identifying said classification information; modifying, via the server, upon receiving the message and prior to sending the message to said second user, the message based on said identified classification information by modifying existing metadata of the message based on the identified classification information such that when the message is delivered to said second user inbox, the message causes a receiving inbox to automatically triage the message according to said instructions; and communicating, via the server over the network, said modified message to said second user inbox, said communication causing, based on the modified metadata of the message, the modified message to be automatically triaged in the second user inbox by the server in accordance with the classification information applied by the first user and inserted into the message during said modification. ### Claim 11 (depends on 10) The non-transitory computer-readable storage medium of claim 10, further comprising: receiving, at the server over the network from the first user, a request for said first user to be granted permission to pre-classify messages for the second user according to said classification information; and in response to said request, transmitting, over the network, a trust key from said second user to said first user, said trust key enabling said classification information of the first user to be associated with said second user inbox. ### Claim 12 (depends on 11) The non-transitory computer-readable storage medium of claim 11, further comprising: storing said trust key in a database associated with a message account of said first user. ### Claim 13 (depends on 11) The non-transitory computer-readable storage medium of claim 11, further comprising: storing said trust key in a database associated with a message account of said second user. ### Claim 14 (depends on 10) The non-transitory computer-readable storage medium of claim 10, wherein a classification request is received from the first user prior to the first user sending the message. ### Claim 15 (depends on 10) The non-transitory computer-readable storage medium of claim 10, wherein said classification information is embedded in metadata of said message, wherein said parsing comprises parsing the metadata of said message to identify said classification information. ### Claim 16 (depends on 10) The non-transitory computer-readable storage medium of claim 10, wherein said classification information comprises instructions set by the first user for categorizing messages sent by the first user within said second user inbox. ### Claim 17 (depends on 10) The non-transitory computer-readable storage medium of claim 10, wherein said classification information comprises instructions set by the first user for filtering messages sent by the first user to a folder within said second user inbox. ### Claim 18 (depends on 10) The non-transitory computer-readable storage medium of claim 10, wherein said classification information comprises instructions set by the first user for applying a label to messages sent by the first user upon display within said second user inbox. ### Claim 19 A server comprising: a processor; and a non-transitory computer-readable storage medium for tangibly storing thereon program logic for execution by the processor, the program logic comprising: logic executed by the processor for receiving, over a network from a first user, a message addressed to an inbox associated with a second user, said message comprising classification information applied by the first user prior to sending the message, said classification information comprising instructions designated by the first user for triaging the message in the second user inbox; logic executed by the processor for parsing said message upon said reception, and based on said parsing, identifying said classification information; logic executed by the processor for modifying upon receiving the message and prior to sending the message to said second user, the message based on said identified classification information by modifying existing metadata of the message based on the identified classification information such that when the message is delivered to said second user inbox, the message causes a receiving inbox to automatically triage the message according to said instructions; and logic executed by the processor for communicating, over the network, said modified message to said second user inbox, said communication causing, based on the modified metadata of the message, the modified message to be automatically triaged in the second user inbox by the server in accordance with the classification information applied by the first user and inserted into the message during said modification. ### Claim 20 (depends on 19) The server of claim 19, further comprising: logic executed by the processor for receiving, over the network from the first user, a request for said first user to be granted permission to pre-classify messages for the second user according to said classification information; and logic executed by the processor for transmitting, over the network, a trust key from said second user to said first user, said trust key enabling said classification information of the first user to be associated with said second user inbox.