Content promotion using a conversational agent

A method for use by a system including a computing platform having a hardware processor and a system memory storing a conversational agent software code, the method comprising:

• receiving, by the conversational agent software code executed by the hardware processor, a user identification data;
• obtaining, by the conversational agent software code executed by the hardware processor, a user profile data for a user associated with the user identification data, the user profile data including a video content consumption history of the user;
• identifying, by the conversational agent software code executed by the hardware processor, a first predetermined phrase for use in interacting with the user based on the video content consumption history in the user profile data;
• initiating by the conversational agent software code executed by the hardware processor, a dialog with the user based on the first predetermined phrase;
• detecting, by the conversational agent software code executed by the hardware processor, a responsive user input a non-response to the dialog;
• updating, by the conversational agent software code executed by the hardware processor, the user profile data based on the responsive user input or the non-response, resulting in an updated user profile data;
• identifying, by the conversational agent software code executed by the hardware processor, a second predetermined phrase for use in interacting with the user based on the updated user profile data;
• and
• continuing, by the conversational agent software code executed by the hardware processor, the dialog with the user based on the second predetermined phrase.

A system comprising:

• a computing platform including a hardware processor and a system memory;
• a conversational agent software code stored in the system memory;
• the hardware processor configured to execute the conversational agent software code to:
• receive a user identification data;
• obtain a user profile data for a user associated with the user identification data, the user profile data including a video content consumption history of the user and a dialog history of the user with the conversational agent;
• determine a first dialog classification for communicating with the user;
• identify a first plurality of predetermined phrases for use in interacting with the user based on the first dialog classification;
• identify a first predetermined phrase for interacting with the user from among the first plurality of predetermined phrases based on the video content consumption history in the user profile data;
• engage in a dialog with the user based on the first predetermined phrase;
• detect a responsive user input or a non-response to the dialog;
• update the user profile data based on the responsive user input or the non-response, resulting in an updated user profile data;
• and
• continue the dialog with the user based on the updated user profile data.