Systems and methods for monitoring and remediating trouble conditions using machine learning techniques

A non-transitory computer-readable medium, storing a set of processor-executable instructions, which, when executed by one or more processors, cause the one or more processors to:

• receive a plurality of snapshots associated with a plurality of User Equipment (“UEs”), wherein each snapshot, of the plurality of snapshots, includes information describing attributes of a specific UE, of the plurality of UEs, at a particular time;
• identify, based on the plurality of snapshots, one or more markers of a particular trouble condition associated with one or more UEs, of the plurality of UEs;
• receive one or more snapshots associated with a particular UE, wherein the one or more snapshots each include information describing attributes of the particular UE at a respective time;
• compare the attributes of the particular UE, as indicated by the one or more snapshots associated with the particular UE, to the identified one or more markers of the particular trouble condition;
• determine, based on the comparing, that the particular UE is experiencing the trouble condition or is likely to experience the trouble condition;
• and
• perform a remedial action based on the determination that the particular UE is experiencing the trouble condition or is likely to experience the trouble condition, the remedial action being performed without a request from the particular UE to perform the remedial action, wherein performing the remedial action includes:
• identifying, based on the identified particular trouble condition, one or more particular selections of a menu associated with an interactive voice response (“IVR”) system,
• determining that a call has been received from the particular UE,
• select, without user interaction via the particular UE, the one or more particular selections of the menu, and
• present, to the particular UE and based on the received call, one or more menu options, associated with the IVR system, that are associated with the selection of the one or more particular selections of the menu.

A method, comprising:

• receiving, by a device, a plurality of snapshots associated with a plurality of User Equipment (“UEs”), wherein each snapshot, of the plurality of snapshots, includes information describing attributes of a specific UE, of the plurality of UEs, at a particular time;
• identifying, by the device and based on the plurality of snapshots, one or more markers of a particular trouble condition associated with one or more UEs, of the plurality of UEs;
• receiving, by the device, one or more snapshots associated with a particular UE, wherein the one or more snapshots each include information describing attributes of the particular UE at a respective time;
• comparing, by the device, the attributes of the particular UE, as indicated by the one or more snapshots associated with the particular UE, to the identified one or more markers of the particular trouble condition;
• determining, by the device and based on the comparing, that the particular UE is experiencing the trouble condition or is likely to experience the trouble condition;
• and
• performing, by the device, a remedial action based on the determination that the particular UE is experiencing the trouble condition or is likely to experience the trouble condition, the remedial action being performed without a request from the particular UE to perform the remedial action, wherein performing the remedial action includes:
• identifying, based on the identified particular trouble condition, one or more particular selections of a menu associated with an interactive voice response (“IVR”) system,
• determining that a call has been received from the particular UE,
• select, without user interaction via the particular UE, the one or more particular selections of the menu, and
• present, to the particular UE and based on the received call, one or more menu options, associated with the IVR system, that are associated with the selection of the one or more particular selections of the menu.