Call recording system and method of reproducing recorded call
AssigneeHitachi Information & Telecommunication Engineering, Ltd.
InventorsTerumi Saito, Takashi Sugiyama
Life of this patent
Estimating the term…
Abstract
The sections of the call unnecessary for reproduction are grasped without wasting time and labor. The call recording system includes a call information entry unit to enter operation information of call terminals which is acquired by a call control unit into a terminal operation information table; a recorded information entry unit to enter recorded information of the call which are acquired by a call recording unit into a recorded information table; and a call information reproduction unit to recognize sections unnecessary for reproduction of the recorded information based on the operation information of the call terminals so as to display a reproduction screen including a result on the recognized sections on a display section.
Claims8
A call recording system comprising:
- call terminals operated during recording of calls;
- a call controller configured to perform call control for the terminals that acquires operation information of the call terminals for the calls being recorded;
- a call recorder that records the calls;
- a memory connected to the call controller and the call recorder configured to store operation information of the call terminals and to store recorded information of the calls;
- and
- a processor that is configured to
- store operation information of the call terminals which is acquired by the call controller into a terminal operation information table;
- of the memory;
- store recorded information of the calls which is acquired by the call recorder into a recorded information table of the memory,
- reproduce call information of the recorded calls and recognize sections unnecessary for reproduction of the recorded call information based on the stored operation information of the call terminals, and
- display on a reproduction screen of a display a result of the recognized sections.
A method of reproducing a recorded call in a call recording system having call terminals operated during recording of calls, a call controller performing call control for the terminals that acquires operation information of the call terminals for the calls being recorded, a call recorder that records the calls and a memory connected to the call controller and the call recorder comprising the steps of:
- entering operation information of call terminals which is acquired by the call controller into a terminal operation information table of the memory;
- entering recorded information of the calls obtained by the call recorder into a recorded information table of the memory;
- and
- recognizing sections unnecessary for reproduction of the recorded information based on the operation information of the call terminals to display on a reproduction screen of a display a result of the recognized sections.
Dependencies are inferred from the claim text.