Information processing system, information processing apparatus, and information processing method

An information processing method implemented by an information processing system configured to communicate with a terminal device and transmit message information responding to received message information, the information processing method comprising:

• controlling, by circuitry, including receiving message information from a terminal device, and transmitting the responding message information to the terminal device based on setting information in which query information and answer information are associated with each other;
• receiving, by the circuitry, change operation for changing at least one of the query information and the answer information included in the setting information;
• and
• switching, by the circuitry, a state between a first state and a second state, the first state being a state in which the message information is to be received from the terminal device and a change of the setting information is to be received, the second state being a state in which the message information is not to be received and a change of the setting information is to be received, wherein
• at the controlling, when switching from the second state to the first state is performed, the responding message information is transmitted to the terminal device based on the setting information for which a change has been received in the second state before the switching is performed.

An information processing system comprising:

• a terminal device including first circuitry;
• and
• an information processing apparatus including second circuitry, wherein
• the first circuitry is configured to
• receive message information input by a user,
• transmit the message information input by the user to the information processing apparatus
• the second circuitry is configured to
• receive the message information from the terminal device, and transmit the responding message information to the terminal device based on setting information in which query information and answer information are associated with each other,
• receive change operation for changing at least one of the query information and the answer information included in the setting information, and
• switch a state between a first state and a second state, the first state being a state in which the message information is to be received from the terminal device and a change of the setting information is to be received, the second state being a state in which the message information is not to be received and a change of the setting information is to be received, and
• when switching from the second state to the first state is performed, transmit the responding message information to the terminal device based on the setting information for which the change has been received in the second state before the switching is performed.