System and method for a media intelligence platform
AssigneeTwilio Inc.
InventorJeffrey Lawson
Life of this patent
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Abstract
A multi-tenant media processing platform system and method. At least a first media analysis service of a plurality of media analysis services is activated for at least a portion of an active communication session of an entity in the platform system. The first activated media analysis service performs a first media analysis on media of the active communication session that is collected by the platform system. The first activated media analysis service performs the first media analysis on the collected media while the communication session is active to generate a first media analysis result. During the active communication session, at least one media analysis result is applied.
Claims20
A method comprising:
- collecting media transmitted as part of an active asynchronous message conversation;
- determining, based on the media transmitted as part of the active asynchronous message conversation, that a first configuration setting has been satisfied, the first configuration setting corresponding to a first media analysis service of a plurality of media analysis services;
- in response to determining that the first configuration setting has been satisfied, using the first media analysis service to perform a first media analysis on the media transmitted as part of the asynchronous message conversation, yielding a first media analysis result;
- and
- initiating a programmatic event based on the first media analysis result.
A multi-tenant media processing platform system comprising:
- one or more computer processors;
- and
- one or more computer-readable mediums storing instructions that, when executed by the one or more computer processor, cause the multi-tenant media processing platform system to perform operations comprising:
- collecting media transmitted as part of an active asynchronous message conversation;
- determining, based on the media transmitted as part of the active asynchronous message conversation, that a first configuration setting has been satisfied, the first configuration setting corresponding to a first media analysis service of a plurality of media analysis services;
- in response to determining that the first configuration setting has been satisfied, using the first media analysis service to perform a first media analysis on the media transmitted as part of the asynchronous message conversation, yielding a first media analysis result;
- and
- initiating a programmatic event based on the first media analysis result.
A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processor of a multi-tenant media processing platform system, cause the multi-tenant media processing platform system to perform operations comprising:
- collecting media transmitted as part of an active asynchronous message conversation;
- determining, based on the media transmitted as part of the active asynchronous message conversation, that a first configuration setting has been satisfied, the first configuration setting corresponding to a first media analysis service of a plurality of media analysis services;
- in response to determining that the first configuration setting has been satisfied, using the first media analysis service to perform a first media analysis on the media transmitted as part of the asynchronous message conversation, yielding a first media analysis result;
- and
- initiating a programmatic event based on the first media analysis result.
Dependencies are inferred from the claim text.