System and method for monitoring online retail platform using artificial intelligence and fixing malfunction

A system for fixing malfunction on an e-commerce platform, the system comprising a computing device, the computing device comprising a processor and a storage device storing computer executable code, wherein the computer executable code, when executed at the processor, is configured to:

• retrieve a feedback submitted by a user through the e-commerce platform;
• generate, by performing artificial intelligence, a vector based on content of the feedback, context of the feedback and profile of the user, wherein the content comprises at least one of text, voice, image and video, wherein the context comprises at least one of time of submitting the feedback, location of submitting the feedback, and submission channel of the feedback, wherein the user profile comprises at least one of attributes of the user, purchasing history of the user, and preference of the user using the e-commerce platform, and wherein the vector comprises a pre-determined number of dimensions, and each of the text, the voice, the image, the video, the time of submitting the feedback, the location of submitting the feedback, the submission channel of the feedback, the attributes of the user, the purchasing history of the user, and the preference of the user corresponds to at least one of the dimensions of the vector;
• classify the vector to obtain a result corresponding to a function of the e-commerce platform in a form of a binary decision;
• generate another vector according to the result, the context of the feedback and the profile of the user;
• and
• classify said another vector to obtain a function of the e-commerce platform corresponding to the feedback and a status of the function, prepare an alarm based on the status of the function when the status is malfunction, and send the alarm over a network to a managing computing device, such that the malfunction is fixed via the managing computing device.

A non-transitory computer readable medium storing computer executable code, wherein the computer executable code, when executed at a processor of a computing device, is configured to:

• retrieve a feedback submitted by a user through the e-commerce platform;
• generate, by performing artificial intelligence, a vector based on content of the feedback, context of the feedback and profile of the user, wherein the content comprises at least one of text, voice, image and video, wherein the context comprises at least one of time of submitting the feedback, location of submitting the feedback, and submission channel of the feedback, wherein the user profile comprises at least one of attributes of the user, purchasing history of the user, and preference of the user using the e-commerce platform, and wherein the vector comprises a pre-determined number of dimensions, and each of the text, the voice, the image, the video, the time of submitting the feedback, the location of submitting the feedback, the submission channel of the feedback, the attributes of the user, the purchasing history of the user, and the preference of the user corresponds to at least one of the dimensions of the vector;
• classify the vector to obtain a result corresponding to a function of the e-commerce platform in a form of a binary decision;
• generate another vector according to the result, the context of the feedback and the profile of the user;
• and
• classify said another vector to obtain a function of the e-commerce platform corresponding to the feedback and a status of the function, prepare an alarm based on the status of the function when the status is malfunction, and send the alarm over a network to a managing computing device, such that the malfunction is fixed via the managing computing device.