Intelligent configuration management of user devices

A method of intelligent configuration management for user devices, the method comprising:

• receiving, at a first node, application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, wherein the application performance data includes a first program identifier (ID) for at least one application of the plurality of applications;
• receiving, at the first node, incident alerts related to the first program ID from each of a second plurality of tenant environments;
• based at least on receiving the incident alerts related to the first program ID, determining whether a count of the second plurality of tenant environments meets a threshold;
• based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the first program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments;
• and
• generating an incident assessment for the first program ID based at least on the incident reports from the third plurality of tenant environments.

One or more computer storage devices having computer-executable instructions stored thereon for intelligent configuration management of user devices, which, on execution by a computer, cause the computer to perform operations comprising:

• receiving, at a server node, application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, wherein the application performance data includes a first program identifier (ID) for at least one application of the plurality of applications;
• receiving, at the server node, incident alerts related to the first program ID from each of a second plurality of tenant environments;
• based at least on receiving the incident alerts related to the first program ID, determining whether a count of the second plurality of tenant environments meets a threshold;
• based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the first program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments, and wherein the third plurality of tenant environments is within the second plurality of tenant environments;
• and
• generating an incident assessment for the first program ID based at least on the incident reports from the third plurality of tenant environments.