System and method for service provision in a multi-tenant environment

A method, comprising:

• determining, by a platform configured to perform a first one or more defined services and running on a first computer system, that an event has occurred within a tenant instance on a second computer system, the tenant instance configured to perform a second one or more defined services, wherein a client associated with the tenant instance has subscribed to the second one or more defined services provided by the tenant instance and to the first one or more defined services provided by the platform, and wherein the first one or more defined services are provided by the platform to the tenant instance, and wherein the platform is configured to receive, based on the occurrence of the event within the tenant instance, an event notification from the tenant instance which triggers involvement of at least one of the first one or more defined services of the platform;
• identifying, by the platform, a type of the event and an identification of the tenant instance;
• processing, by the platform, the event, wherein the processing includes:
• determining that data corresponding to the event is needed from the tenant instance;
• requesting the data;
• receiving the data from the tenant instance;
• executing a plurality of actions within the platform based on the data;
• producing a result based on the executed plurality of actions;
• and
• displaying a graphical representation of the result.

A system, comprising:

• an outsourcing service augmentation platform having instructions of one or more applications stored in a memory and configured to operate on a processor of a first computer system, the outsourcing service augmentation platform configured to interact with a tenant instance and provide a first one or more defined services subscribed to by a client, wherein the tenant instance is configured to provide a second one or more defined services subscribed to by the client, and wherein the first one or more defined services are provided by the outsourcing service augmentation platform to the tenant instance, and wherein the outsourcing service augmentation platform is configured to receive, based on an occurrence of the event within the tenant instance, an event notification from the tenant instance which triggers involvement of at least one of the first one or more defined services of the outsourcing service augmentation platform, and wherein the one or more applications include:
• a notification listener configured to receive the event notification based on the second one or more defined services from a notifier located in the tenant instance;
• a notification retriever configured to retrieve the event notification from the tenant instance without interacting with the notifier;
• a process queue configured to enqueue the event notification;
• and
• a process scheduler configured to dequeue the event notification from the process queue and process the event notification based on an event type, the process scheduler including a process scheduler manager, an event processor, a business logic layer having a plurality of modules configured to process a plurality of event types.