Controlling communication devices using a web-based unified communications platform

A system for controlling a communication device using a communication platform, the system comprising:

• a memory comprising instructions;
• and
• one or more processors configured to execute the instructions to:
• receive initial call status data from one or more notification services;
• configure a bi-directional data binding between the communication platform and one or more call servers, wherein the bi-directional data binding includes communication device controls associated with a desktop phone;
• generate a call initiation request by providing one or more parameters associated with the desktop phone to the one or more call servers and transmitting the call initiation request to the desktop phone;
• connect, in response to the desktop phone accepting the call initiation request, the desktop phone to the communication platform to facilitate a call to a first communication device;
• receive updated call status data associated with the call from the one or more notification services;
• provide one or more action controls associated with the call to a first client device associated with a user via a graphical user interface in a web-browser, wherein the one or more action controls comprise the communication device controls associated with the first communication device and cause the first communication device to perform a selected action from the action controls;
• and
• switch the one or more action controls from the first client device to a second client device to move an active communication to the second client device.

A non-transitory machine-readable storage medium, comprising machine-readable instructions for causing a processor to execute a method, the method comprising:

• receiving initial call status data from one or more notification services;
• configuring bi-directional data binding between a platform and one or more call servers, wherein the bi-directional data binding includes communication device controls associated with a desktop phone;
• generating a call initiation request by providing one or more parameters associated with the desktop phone to the one or more call servers and transmitting the call initiation request to the desktop phone;
• connecting, in response to the desktop phone accepting the call initiation request, the desktop phone to the platform to facilitate a call to a communication device;
• receiving updated call status data associated with the call from the one or more notification services;
• providing one or more action controls associated with the call to a first client device associated with a user via a graphical user interface in a web-browser, wherein the one or more action controls comprise the communication device controls associated with the communication device and cause the communication device to perform a selected action from the action controls;
• and
• switching the one or more action controls from the first client device to a second client device to move an active communication to the second client device.