Queue management based on biometric authentication
AssigneeCapital One Services, LLC
InventorsJeffrey Brown, Clayton Johnson
Life of this patent
Estimating the term…
Abstract
A method performed by a user device may include obtaining biometric information relating to a user of the user device using a biometric sensor of the user device; determining that the biometric information is valid; generating a biometric indicator indicating that the biometric information is valid; providing a request for a callback from an entity, wherein the request includes the biometric information indicating that the biometric information is valid; and receiving the callback from the entity, wherein the callback is received based on the biometric information indicating that the biometric information is valid, and wherein the callback is associated with an entity identifier that is not provided to the user.
Claims20
A method, comprising:
- receiving, by a device, a callback request from a user device, the callback request including:
- biometric information, and
- a device identifier associated with the user device;
- approving, by the device and based on authentication of a user of the user device based on the biometric information, a callback to the user device;
- storing, by the device and based on receiving the callback request, call data in a callback queue, the call data including:
- the device identifier, and
- authentication data indicating a result of the authentication of the user;
- determining, by the device and after storing the call data, that the callback is to be performed;
- determining, by the device and based on the authentication data, that another authentication of the user is not to be performed during the callback;
- and
- performing, by the device and without performing the other authentication of the user during the callback, the callback.
A device, comprising:
- one or more memories;
- and
- one or more processors communicatively coupled to the one or more memories, configured to:
- receive a callback request from a user device, the callback request including:
- biometric information, and
- a device identifier associated with the user device;
- approve, based on authentication of a user of the user device based on the biometric information, a callback to the user device;
- store, based on receiving the callback request, call data in a callback queue, the call data including:
- the device identifier, and
- authentication data indicating a result of the authentication of the user;
- determine, after storing the call data, that the callback is to be performed;
- determine, based on the authentication data, that another authentication of the user is not to be performed during the callback;
- and
- perform, without performing the other authentication of the user during the callback, the callback.
A non-transitory computer-readable medium storing instructions, the instructions comprising:
- one or more instructions that, when executed by one or more processors, cause the one or more processors to:
- receive a callback request from a user device, the callback request including:
- biometric information, and
- a device identifier associated with the user device;
- approve, based on authentication of a user of the user device based on the biometric information, a callback to the user device;
- store, based on receiving the callback request, call data in a callback queue, the call data including:
- the device identifier, and
- authentication data indicating a result of the authentication of the user;
- determine, after storing the call data, that the callback is to be performed;
- determine, based on the authentication data, that another authentication of the user is not to be performed during the callback;
- and
- perform, without performing the other authentication of the user during the callback, the callback.
Dependencies are inferred from the claim text.