Artificial intelligence assisted service provisioning and modification for delivering message-based services

A system for AI-assisted service provisioning and modification for delivering message-based services, comprising:

• a processor;
• and
• a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
• receive an input sequence from a user in relation to a request for a service, the input sequence including one or more inputs;
• process the input sequence to determine a service type;
• associate a workflow with the request based at least in part on the service type and a profile of the user, the workflow including a set of one or more steps, a step of the set of one or more steps corresponding to a set of attributes including at least one of:
• a communication mode, a communication type, or a communication priority, the workflow being performed by at least one of:
• a chatbot, an AI assistant, or a service professional;
• and
• interact with the user based at least in part on the workflow to deliver the service, comprising to:
• receive a new input sequence from the user;
• analyze the new input sequence to determine a set of one or more elements, an element of the set of one or more elements triggering a change in the workflow;
• in response to the determining the set of one or more elements is not empty, modify the workflow based at least in part on the set of one or more elements;
• and
• respond to the request based on the workflow.

A computer program product embodied in a non-transitory tangible computer readable storage medium and comprising computer instructions for:

• receiving an input sequence from a user in relation to a request for a service, the input sequence including one or more inputs;
• processing the input sequence to determine a service type;
• associating a workflow with the request based at least in part on the service type and a profile of the user, the workflow including a set of one or more steps, a step of the set of one or more steps corresponding to a set of attributes including at least one of:
• a communication mode, a communication type, or a communication priority, the workflow being performed by at least one of:
• a chatbot, an AI assistant, or a service professional;
• and
• interacting with the user based at least in part on the workflow to deliver the service, comprising:
• receiving a new input sequence from the user;
• analyzing the new input sequence to determine a set of one or more elements, an element of the set of one or more elements triggering a change in the workflow;
• in response to the determining the set of one or more elements is not empty, modifying the workflow based at least in part on the set of one or more elements;
• and
• responding to the request based on the workflow.