Managing electronic communications using a communication model

A computer system for managing electronic communications, the computer system comprising:

• one or more computer processors;
• one or more computer readable storage media;
• program instructions stored on the one or more computer readable storage media for execution by at least one of the one or more computer processors, the program instructions comprising instructions to:
• model topics of prior electronic communications and measure inter-arrival time of the prior electronic communications associated with the topics;
• generate a communication model to identify electronic communications with content targeted for remediation, wherein the communication model is generated based on the modeled topics and the measured inter-arrival time of the prior electronic communications;
• apply electronic communications for a communication session to the communication model to determine one or more electronic communications for remediation;
• and
• perform one or more remedial actions on the determined one or more electronic communications to control content of the communication session.

A computer program product for managing electronic communications, the computer program product comprising one or more computer readable storage media collectively having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to:

• model topics of prior electronic communications and measure inter-arrival time of the prior electronic communications associated with the topics;
• generate a communication model to identify electronic communications with content targeted for remediation, wherein the communication model is generated based on the modeled topics and the measured inter-arrival time of the prior electronic communications;
• apply electronic communications for a communication session to the communication model to determine one or more electronic communications for remediation;
• and
• perform one or more remedial actions on the determined one or more electronic communications to control content of the communication session.