Network device maintenance
AssigneeSorenson IP Holdings, LLC
InventorsJalaja Ramanadham, David Thomson, Jasper Cheekeong Pan
Life of this patent
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Abstract
A method to access a device may include obtaining, at a first device, data over a short-range wireless network from a second device. The data may originate at a remote system that sends the data to the second device through a network connection over a wide area network. The method may also include in response to a fault at the second device, obtaining, at the first device from the remote system, a maintenance command for the second device. The maintenance command may be obtained by the first device over an analog voice network. The method may also include directing, from the first device to the second device, the maintenance command over the short-range wireless network to enable the second device to perform the maintenance command.
Claims20
A method to access a device, the method comprising:
- obtaining, at a first device, data over a short-range wireless network from a second device, the data originating at a remote system that sends the data to the second device through a network connection over a wide area network and the data being a transcription of audio obtained over an analog voice network during a communication session between the first device and a remote device;
- in response to a fault at the second device, obtaining, at the first device from the remote system, maintenance commands for the second device, the maintenance commands obtained by the first device over the analog voice network;
- and
- directing, from the first device to the second device, the maintenance commands over the short-range wireless network to enable the second device to perform the maintenance commands.
A system comprising:
- a memory configured to store instructions;
- and
- one or more hardware processors coupled to the memory and configured to execute the instructions to cause or direct the system to perform operations, the operations comprising:
- obtain, at a first device, data over a short-range wireless network from a second device, the data originating at a remote system that sends the data to the second device through a network connection over a wide area network;
- in response to a fault at the second device, obtain, at the first device from the remote system, maintenance commands for the second device, the maintenance commands obtained by the first device over an analog voice network;
- direct, from the first device to the second device, the maintenance commands over the short-range wireless network to enable the second device to perform the maintenance commands;
- in response to providing the maintenance commands to the second device, obtain a response from the second device with respect to the maintenance commands;
- and
- direct the response to the remote system over the analog voice network.
A method to access a device, the method comprising:
- obtaining, at a first device, data over a short-range wireless network from a second device, the data originating at a remote system that sends the data to the second device through a network connection over a wide area network;
- detecting, by the first device, a fault in the second device;
- providing an indication of the fault to the remote system over an analog voice network;
- in response to providing the indication of the fault to the remote system, obtaining, at the first device from the remote system, maintenance commands for the second device, the maintenance commands obtained by the first device over the analog voice network;
- and
- directing, from the first device to the second device, the maintenance commands over the short-range wireless network to enable the second device to perform the maintenance commands.
Dependencies are inferred from the claim text.