Customer service based upon in-store field-of-view and analytics

A computer-readable storage medium having computer-executable instructions stored thereon that, when executed by a processor of a user device, cause the user device to perform operations comprising:

• launching an application;
• requesting, via the application, from a location component of the user device, a location of the user device within a store premises;
• determining, via the location component, the location of the user device within the store premises, and sending the location to the application;
• requesting, via the application, from an orientation sensor of the user device, an orientation of the user device within the store premises;
• determining, via the orientation sensor, the orientation of the user device within the store premises, and sending the orientation to the application;
• presenting, via the application, a graphical user interface comprising a default potential field-of-view and a custom potential field-of-view, each of which is selectable by a user;
• prompting, via the application, a selection from the graphical user interface, of either the default potential field-of-view or the custom potential field-of-view to be used by a visual orientation system to determine based, at least in part, upon the location and the orientation of the user device within the store premises, whether at least one item is within a visual field of the user, wherein the default potential field-of-view indicates that the visual field of the user is a normal human visual field, and wherein the custom potential field-of-view indicates that the visual field of the user is a customized visual field that is specific to the user;
• receiving, via the application, the selection of either the default potential field-of-view or the custom potential field-of-view;
• providing, via the application, to the visual orientation system, an indication of whether the selection is for the default potential field-of-view or the custom potential field-of-view;
• and
• providing, via the application, to the visual orientation system, the location and the orientation, wherein the visual orientation system uses the indication, the location, and the orientation to determine whether the at least one item is within the visual field of the user.

A method comprising:

• launching, by a user device comprising a processor, an application;
• requesting, by the user device, via the application, from a location component of the user device, a location of the user device within a store premises;
• determining, by the user device, via the location component, the location of the user device within the store premises, and sending the location to the application;
• requesting, by the user device, via the application, from an orientation sensor of the user device, an orientation of the user device within the store premises;
• determining, by the user device, via the orientation sensor, the orientation of the user device within the store premises, and sending the orientation to the application;
• presenting, by the user device, via the application, a graphical user interface comprising a default potential field-of-view and a custom potential field-of-view, each of which is selectable by a user;
• prompting, by the user device, via the application, a selection from the graphical user interface of either the default potential field-of-view or the custom potential field-of-view to be used by a visual orientation system to determine based, at least in part, upon the location and the orientation of the user device within the store premises, whether at least one item is within a visual field of the user, wherein the default potential field-of-view indicates that the visual field of the user is a normal human visual field, and wherein the custom potential field-of-view indicates that the visual field of the user is a customized visual field that is specific to the user;
• receiving, by the user device, via the application, the selection of either the default potential field-of-view or the custom potential field-of-view;
• providing, by the user device, via the application, to the visual orientation system, an indication of whether the selection is for the default potential field-of-view or the custom potential field-of-view;
• and
• providing, by the user device, via the application, to the visual orientation system, the location and the orientation, wherein the visual orientation system uses the indication, the location, and the orientation to determine whether the at least one item is within the visual field of the user.